Information Technology Operations Manager
First seen by Alion on Oct 28, 2026.
We're Hiring: IT Admin and Operations Manager
Location: Mumbai, India
Experience: 4+ Years
Employment Type: Full-Time
Department: IT & Administration
Reporting To: CTO / Management
Work Mode: On-Site
About Ubiqedge Technology Pvt. Ltd.
Ubiqedge Technology Pvt. Ltd. is an AIoT company combining hardware, software, and AI to deliver intelligent industrial solutions. Our solutions include IoT-based telemetry, remote monitoring, data analytics, and industrial automation across industries such as water management, infrastructure, and manufacturing.
About the Role
We are looking for a hands-on, process-oriented IT Admin and Operations Manager to manage day-to-day IT operations, infrastructure, employee IT support, device management, security coordination, and administrative systems.
The successful candidate will act as the internal point of contact for IT operations, working closely with our Managed Service Provider (MSP), external vendors, and internal teams to ensure reliable, secure, and efficient IT services across the organization.
Key Responsibilities
1. IT Infrastructure & Technical Support
- Manage the complete laptop and desktop lifecycle, including procurement, configuration, allocation, repairs, and disposal.
- Troubleshoot hardware, software, operating systems, Wi-Fi, LAN, VPN, printers, and other IT-related issues.
- Coordinate with the MSP for advanced troubleshooting and infrastructure support.
- Maintain IT documentation, troubleshooting guides, and standard operating procedures.
2. User & Workspace Administration
- Administer user accounts, permissions, email accounts, licenses, and application access across Google Workspace and/or Microsoft 365.
- Manage employee onboarding, role changes, and offboarding, ensuring timely access provisioning and revocation.
- Maintain access approval records and conduct periodic access reviews.
- Ensure appropriate access controls and least-privilege practices.
3. IT Security & Device Management
- Coordinate endpoint security, device encryption, patch management, antivirus/EDR, and MDM/UEM implementation with the MSP.
- Monitor device compliance and pending security updates.
- Coordinate MFA implementation, firewall updates, and security incident response.
- Maintain security records and support ISO 27001 and SOC 2 audit readiness.
4. IT Asset & Software License Management
- Maintain an accurate inventory of IT assets, including laptops, desktops, peripherals, and networking equipment.
- Manage asset tagging, employee assignment records, acknowledgements, and asset returns.
- Track warranties, AMC contracts, repairs, replacements, software licenses, and subscription renewals.
- Coordinate periodic asset verification with Finance and Administration.
5. Network & Infrastructure Operations
- Monitor office internet connectivity, Wi-Fi, LAN, VPN, and network equipment.
- Coordinate with ISPs and the MSP to resolve connectivity issues and maintain backup internet arrangements.
- Maintain network documentation and escalation contacts.
- Track recurring outages and ensure corrective actions are documented.
6. MSP & Vendor Management
- Act as the primary coordinator between employees, management, and the MSP.
- Track IT incidents and service requests, ensuring timely resolution and SLA adherence.
- Coordinate preventive maintenance, patching, and periodic security reviews.
- Assist with vendor evaluation, procurement, quotation comparisons, negotiations, and contract renewals.
7. CCTV, Access Control & Office Administration
- Coordinate maintenance of CCTV systems, NVR/DVR equipment, and office access-control systems.
- Maintain surveillance system availability and approved data-retention practices.
- Coordinate office IT infrastructure, equipment supplies, and maintenance vendors.
- Maintain attendance system records and generate reports for HR, where assigned.
- Work with HR, Finance, Operations, and external service providers to resolve administrative issues.
Required Skills & Experience
Minimum 4 years of experience in IT administration, IT operations, desktop support, or infrastructure support.
Hands-on experience managing Windows desktops/laptops; macOS exposure is preferred.
Practical experience with Google Workspace and/or Microsoft 365 administration.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN, and firewall basics.
Experience with endpoint security, patch management, antivirus/EDR, and MDM/UEM platforms.
Knowledge of IT asset management, software licensing, procurement, and vendor coordination.
Experience working with an MSP, IT AMC provider, or external infrastructure support team.
Strong troubleshooting, documentation, communication, and problem-solving skills.
Ability to manage multiple priorities independently in a growing organization.
Preferred Qualifications
- Bachelor's degree or diploma in IT, Computer Science, Electronics, or a related field.
- Exposure to ISO 27001, SOC 2, IT audits, and security compliance documentation.
- Familiarity with IT service management tools, ticketing systems, and SLA reporting.
- Certifications such as CompTIA A+, Network+, Microsoft 365, or ITIL Foundation are an advantage.
What Success Looks Like
The successful candidate will help establish accurate IT asset records, standardize onboarding and offboarding processes, improve MSP coordination, identify security gaps, reduce recurring IT issues, and maintain clear IT operations reporting for management.
We are looking for someone who takes ownership, follows structured processes, proactively resolves issues, and ensures employees receive timely and reliable IT support.
Interested candidates can apply directly through LinkedIn or share their updated resumes.
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