ServiceNow Developer

University Operations:

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

Visit our website or follow us on Facebook and Instagram to learn more.

The Opportunity:

University Operations is seeking a ServiceNow Developer responsible for designing, developing, and supporting enterprise service management solutions on the ServiceNow platform. This position serves as a hands-on developer and technical subject matter expert responsible for platform development, workflow automation, integrations, troubleshooting, and continuous improvement. Working collaboratively with stakeholders across the university, the successful candidate will leverage ServiceNow's low-code capabilities whenever possible while developing scalable custom solutions to meet complex business needs.

Classification Title: Application Programmer III

Responsibilities:

ServiceNow Development

• Design, develop, configure, test, and maintain ServiceNow applications, workflows, forms, portals, and platform components.
• Develop solutions using JavaScript, Glide APIs, HTML, CSS, and related technologies.
• Build and maintain automated workflows using Flow Designer and Workflow Editor.
• Develop custom solutions while promoting platform stability, maintainability, and upgrade readiness.

Integrations & Automation

• Design, develop, and support REST and SOAP integrations with enterprise systems.
• Build and maintain IntegrationHub solutions, import processes, transform maps, scheduled jobs, and data integrations.
• Implement secure and reliable integration patterns, including authentication, monitoring, error handling, and data validation.

Platform Enablement

• Serve as a technical subject matter expert for ServiceNow modules including Incident, Request, Change, Problem, Knowledge, Strategic Portfolio Management (SPM), CMDB, CSDM, and Asset Management.
• Configure and enhance service catalogs, workflows, SLAs, assignment rules, and related platform capabilities.

Technical Support & Continuous Improvement

• Translate business requirements into technical solutions and implementation plans.
• Perform testing, troubleshooting, code reviews, deployment support, and production issue resolution.
• Evaluate platform releases, upgrades, and health assessments to ensure optimal performance and reliability.
• Develop reports, dashboards, metrics, and data analyses to support operational decision-making.
• Monitor platform performance, availability, security, and adoption, identifying opportunities for improvement.

Minimum Qualifications:

Bachelor’s degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience developing and supporting solutions on the ServiceNow platform.
• Proficiency with JavaScript, REST APIs, web services, and workflow automation.
• Experience with Flow Designer, IntegrationHub, and enterprise system integrations.Knowledge of IT Service Management (ITSM) principles and best practices.
• Experience with CMDB, CSDM, Asset Management, and Strategic Portfolio Management.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience developing reports, dashboards, and performance metrics.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or related certifications preferred.

Special Instructions to the Applicants:

Position requires a valid Class E driver’s license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary range for this position is $64,518 - $90,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.

Classification Title: Application Programmer III

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].