Hotel Supervisor

Description

• We are looking for hotel supervisor who's will befront-line operational leader that will bridgethe gap between hotel management, staff, and guests to ensure daily shifts run smoothly.

Core Responsibilities

• Shift Coordination & Leadership: Lead pre-shift team meetings, assign daily tasks, and supervise departments such as front desk, housekeeping, or food and beverage.
• Quality Control & Inspections: Regularly inspect guest rooms, public areas, and facilities to ensure cleanliness, safety, and repair standards are met
• Guest Relations & Problem Solving: Handle VIP arrivals, special requests, and difficult guest complaints swiftly and professionally.
• Staff Training & Scheduling: Onboard new hires, provide ongoing training, manage staff attendance, and build shift schedules
• Administrative & Operational Support: Monitor property management systems (PMS), handle financial ledger balances or night audit checks, and track inventory or budgets.
• Compliance & Safety: Ensure compliance with health, safety, and occupational guidelines (such as OSHA or local regulations)

Required Qualifications & Skills

• Education: Associate Degree, National Diploma, or Bachelor’s degree in Hospitality Management or a related field.
• Experience: 1 - 3+ years of hands-on supervisory or operational experience in a hotel or hospitality environment.
• Technical Skills: Proficiency in hotel software/Property Management Systems (PMS) and office tools like Word and Excel.
• Certifications: Basic certificates in first aid, CPR, food hygiene, or alcohol service (e.g., TIPS, SERV) depending on the property type.
• Soft Skills: Strong leadership, active communication, conflict resolution, calm under pressure, and customer-first empathy