Restaurant Manager

JOB SUMMARY:

Responsible for overall daily operations, staff management, customer satisfaction, food quality, hygiene, and profitability of the restaurant. Ensures excellent service delivery and compliance with health and safety standards.

KEY RESPONSIBILITIES:

Operations Management:

• Oversee daily restaurant operations — opening, closing, and service flow
• Ensure food and drinks are prepared and served to standard and on time
• Monitor inventory, stock levels, and place orders for food, beverages and supplies
• Control food cost, waste, and portion sizes
• Ensure POS system, billing and cash handling are accurate

Staff Management:

• Recruit, train, schedule and supervise waiters, chefs, cashiers and cleaners
• Conduct daily briefings and assign duties
• Evaluate staff performance and handle discipline/grievances
• Motivate team to deliver excellent customer service

Customer Service:

• Ensure high level of customer satisfaction and handle complaints professionally
• Greet and interact with guests, take feedback and resolve issues promptly
• Maintain restaurant ambiance, cleanliness and service standards

Finance & Reporting:

• Prepare daily sales reports, expenses and cash reconciliation
• Achieve sales targets and manage operational budget
• Monitor pilferage, wastage and control operational costs
• Report to management on sales trends and challenges

Health, Safety & Compliance:

• Enforce food safety, hygiene (HACCP) and sanitation standards
• Ensure kitchen and dining areas meet regulatory requirements
• Ensure staff follow safety procedures and wear proper uniforms/PPE
• Maintain equipment and liaise with maintenance for repairs

REQUIREMENTS:

• BSc/HND in Hospitality, Business Management or related field
• Minimum 3-5 years proven experience as Restaurant Manager / Assistant Manager
• Experience in QSR, fine dining or casual dining restaurant in Lagos is an advantage
• Knowledge of restaurant management software / POS systems

SKILLS & COMPETENCIES:

• Strong leadership and people management skills
• Excellent customer service and communication skills
• Good financial and inventory management skills
• Ability to work under pressure and handle busy shifts
• Problem-solving, time management and attention to detail
• Must be smart, presentable and customer-focused

WORK CONDITIONS:

• Must be willing to work shifts, weekends, and public holidays
• Physically able to stand for long hours

KPIs:

• Customer satisfaction and reviews
• Sales growth and cost control
• Staff performance and retention
• Hygiene and compliance audit scores

SALARY: Competitive + Performance Bonus