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Operations Analyst - Customer Service

Uline • Wholesale • Packaging & Labeling • Bachelor's Degree • SQL • Power BI • Microsoft Excel • 4 days ago
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Salary
≈ $46k – $85k per year (Estimated)
Location
In office (United States, Milwaukee)
Seniority
Junior · 2+ years exp
Visa
H-1B filings in 12 months: 24 · for this role: 3 · green card filings: 15
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 21, 2026. Uline scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Uline

Uline is a privately held US distributor of shipping, packaging, industrial and janitorial supplies, headquartered in Pleasant Prairie, Wisconsin, selling to businesses through catalogs and online across North America. Founded in 1980 by Richard and Elizabeth Uihlein, it employs more than 9,000 people and runs distribution and office facilities in the United States, Canada and Mexico, with a portfolio of over 55 buildings. It recruits warehouse associates, clerks and order pickers, customer service and sales representatives, and accounting, tax, HR, facilities and technology staff for its corporate headquarters and branches.
uline.com • HQ: Pleasant Prairie, United States • Packaging & Labeling • B2B Commerce • Wholesale • 5000+ employees • Est. 1980
Tech stack of Uline

Operations Analyst - Customer Service

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Analyze contact center performance data and deliver insights that inform business strategy.
  • Drive improvements that enhance customer service operations, efficiency and processes.
  • Build and maintain SQL queries and Power BI dashboards to support performance, trend and statistical reporting.
  • Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

  • Bachelor's degree.
  • 2+ years of experience in data analysis or business intelligence.
  • Advanced Microsoft Excel, SQL and Power BI experience.
  • Excellent communication, analytical and organizational skills.
  • Robotic Process automation (RPA) a plus.
  • Uline does not participate in the H-1B lottery.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Café featuring affordable daily meal options from local restaurants.
  • On-site fitness center and beautifully maintained walking paths.
  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

(#IN-PPCS)

Our employees make the difference and we are committed to offering exceptional benefits and perks!Explore Uline.jobs to learn more!

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