Quality Engineering Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly experienced Quality Engineering Manager to lead enterprise-scale Quality Engineering (QE) transformations, modernize test automation, and implement shift-left quality practices. The ideal candidate will have a solid background in AI systems design, cloud engineering, and business strategy, with a proven track record of managing cross-functional engineering teams to deliver measurable business outcomes.

Primary Responsibilities:

• Leadership & Transformation: Lead enterprise-scale QE transformations and modernize test automation across data, cloud, and AI-driven platforms. Lead, mentor, and develop a team of Quality Engineering professionals, including offshore resources, by providing strategic direction, performance coaching, career development, and operational oversight. Foster a high-performing culture through effective workforce planning, talent retention strategies, succession planning, and proactive management of personnel performance and employee engagement
• AI QE Strategy: Define and execute enterprise AI QE strategies, governance frameworks, operating models, and AI adoption roadmaps
• Capability Building: Build and scale AI-enabled Quality Engineering capabilities, focusing on Agentic AI, LLMOps, Autonomous testing, and AI evaluation frameworks
• Stakeholder Collaboration: Partner directly with business and technology stakeholders to ensure engineering productivity, release quality, and delivery velocity. Team Management: Manage and mentor cross-functional engineering teams to drive operational efficiency and shift-left quality practices
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Master's degree in Business Analytics, Computer Science, or a related field
• 12+ years of experience in Quality Engineering and automation
• Domain Expertise: Proven experience delivering outcomes in highly regulated or complex domains such as Healthcare, Customer care Domin
• Technical Ecosystem: Deep expertise in cloud platforms, data engineering, and AI systems design
• Core Competencies (Top Skills): AI Assurance & AI Governance Generative AI & Agentic Automation AI Evaluation & LLMOps

Preferred Qualification:

• Certifications include: Google Cloud Certified Professional Data Engineer Google Cloud Certified Associate Cloud Engineer Generative AI Leader (or equivalent AI certifications)

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.