Head of Key Account Management

Universal Business Team • Professional Services • Business Development • 1 day ago

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Salary

$100k – $114k per year

Location

In office (St Albans)

Seniority

Architect

Employment

Full-Time

Overview

Company

Impact

Profile match

Universal Business Team

Universal Business Team, known as UBT, is a global consulting organisation established in 2009 that supports family-owned businesses and small and medium-sized enterprises. It provides business advisory, coaching, training and recruitment services, and uses the group buying power of its customer network to negotiate products and services on their behalf. Run from a global head office at Sydney Olympic Park, UBT works with more than 3,000 family businesses across 19 countries employing around 56,000 people, and its work supports the OneSchool Global education network and the Rapid Relief Team charity.

universalbusinessteam.com • HQ: Sydney, Australia • Business Development • Professional Services • 51-200 employees • Est. 2009

Head of Key Account Management

St Albans | Office Based - Monday to Friday - This is an office-based role in St Albans; therefore, candidates should be within a reasonable commuting distance

£75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead a high-performing team and play a pivotal role in the continued growth of a successful and ambitious business. This is a fantastic opportunity for an experienced sales and account management leader to take ownership of a well-established customer portfolio, drive revenue growth, and shape the future direction of the function.

With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

The Opportunity

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

What You'll Be Doing

Leading, coaching and developing a team of six Key Account Managers
Driving account retention, customer loyalty and revenue growth
Building strong relationships with key customers and stakeholders
Identifying upselling and cross-selling opportunities across existing accounts
Working closely with Business Development Managers to ensure smooth customer handovers
Delivering against sales, retention and growth targets
Creating an engaging and motivating team environment
Monitoring performance, setting objectives and driving accountability
Contributing to strategic business growth initiatives
Ensuring exceptional customer experience across the account portfolio

Requirements

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

You'll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

Essential Experience

Proven leadership experience managing a successful sales, account management, or customer relationship team
Strong track record of achieving and exceeding commercial targets
Experience managing key customer accounts and developing long-term partnerships
Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
Excellent commercial awareness and negotiation skills
Ability to influence, motivate and inspire others
Strong analytical and strategic thinking capabilities

Personal Attributes

Growth mindset and ambition to succeed
Commercially astute, proactive and highly business-focused
Driven, resilient and target-focused
Professional, credible and relationship-led
Practical and sensible approach to leadership
Passionate about developing high-performing teams
Ambitious with a desire to make a genuine impact and contribute to long-term business growth

Benefits