CRM Delivery Lead

CRM Delivery Lead

What Impact will you make?

We are currently looking for an enthusiastic CRM Delivery Lead to join our dynamic Deloitte Digital team in Athens.

Deloitte is the first ranked consulting company delivering business advisory and technology enabled business transformations across the globe. Within Deloitte, our teams focus on delivering trusted high-end technology advisory services.

Should you be a cloud technologies enthusiast, with a great affinity for the business side of a problem, interested in helping our clients maximize the value of their customer relationships, passionate about improving processes and motivated to take on new challenges across industries, in Greece as well as internationally, this is the opportunity to do so.

At Deloitte, you will gain exposure to a variety of industries and business models, helping your career growth and professional development.

#YourRole

Your role as a CRM Delivery Lead in Deloitte Digital will focus on helping our clients identify and solve their most critical challenges through technology. In this role, you will commit to personal learning and development and explore opportunities to make an impact by delivering exceptional client services.

During your tenure as a CRM Delivery Lead, you will demonstrate and develop your ability to:

• Own the end-to-end lifecycle of complex CRM transformations, mapping client business needs to system capabilities using Agile or hybrid methodologies
• Guide the design and implementation of enterprise-scale cloud CRM solutions, ensuring technical requirements align leveraging best practices and contemporary tools/methods
• Oversee project financials, budgets, and governance compliance to ensure high-quality deliverables and profitable engagements
• Coordinate cross-functional teams, providing continuous feedback and mentorship to foster a high-performance culture
• Support business development by contributing to RFP responses, proposals, and proof-of-concepts (PoCs) for prospective clients
• Act as the primary liaison between clients and Deloitte technical professionals to drive user adoption and manage evolving requirements
• Stay ahead of CRM trends and maintain professional certifications to leverage the latest platform enhancements for our clients

#WinningRequirements

• University degree in Engineering, Computer Science, or a related technical field (post-graduate degree is a plus)
• 5+ years of experience in a consulting environment, specifically leading CRM-focused digital transformation projects
• Proven expertise in project management principles, including budget control, profitability monitoring, and contract terminology
• Strong analytical skills with the ability to translate complex business objectives into functional system designs
• Salesforce experience and/or certifications will be considered a strong plus
• Demonstrated leadership experience in managing and coaching multidisciplinary teams
• Excellent communication and presentation skills in both English and Greek
• Self-motivated with a drive for continuous professional development
• Military obligations fulfilled, where applicable.

#AboutTechnology & Transformation

Six core competency areas make up our Technology & Transformation service line:

• Cyber;
• Deloitte Digital;
• Engineering, AI & Data;
• Human Capital;
• Enterprise Technology & Performance;
• Finance Transformation.

We exist to solve complex problems

Our consultants are renowned for their straightforward approach to solving some of the world’s largest and most complex business challenges. Each member of our Technology & Transformation team is energized by the challenge a seemingly inscrutable problem presents. Our distinctiveness lies in our refusal to accept a problem at face value - we draw on the depth of our shared insight to ask the right questions, and it’s these questions that uncover answers - answers with impact.

We are committed to collaboration

Our role is to unlock potential for growth and innovation. We believe this requires real collaboration - with our own networks and with our clients. It’s why we commit to truly getting under the skin of our client’s needs, developing a full appreciation for their environment, goals and ambitions. We’re also unafraid to challenge. In so doing, we build long-term and trusted affinities.

We create long-term, sustainable impact

We often work hand-in-hand with our clients to help find the right solution and to help apply that solution. Our aim is to leave behind ambassadors who are equipped to continue the transformation we began. For us, it’s about embedding sustainable change, allowing the impact of our insight to be felt for a long time to come.

WHY DELOITTE

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. We value difference, and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in different ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

ABOUT DELOITTE

Our services

Deloitte offers Global professional services that include Audit, Risk Advisory, Tax, Consulting and Financial Advisory. Our approach combines insight and innovation from multiple disciplines with global business and industry expertise to help our clients excel anywhere in the world.

We deliver outstanding impact on the reputation and success of our clients, in Greece and globally. In pursuing this we contribute to a sustainable and prosperous society, and are firm believers in the positive impact business can and should have on the world it operates within.

Our Purpose

Our purpose, “To make an impact that matters for our clients, our people and society “- defines who we are and what we stand for. This is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

Our values

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements.

Our talent experience

From day one at our firm, practitioners are part of a community. Our development and career progression framework will help them develop the skills and capabilities to succeed. The wellness of our people and the ability to offer agile working arrangements is at the centre of our unique talent experience. We create a workplace that encourages collaboration, creativity, inclusiveness to ensure our staff are supported, encouraged and feel a sense of purpose and meaning in what they do each day.

Sounds like the sort of role for you? Apply now.

This document has been prepared by Deloitte Business Solutions Societe Anonyme of Business Consultants, Deloitte Certified Public Accountants Societe Anonyme and Deloitte Alexander Competence Center Single Member Societe Anonyme of Business Consultants.

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