Program Operations Analyst

Job Description

The College of Arts & Science has an outstanding opportunity for a Program Operations Analyst to join their team.

About this Opportunity

The Program Operations Analyst is responsible for analyzing, documenting, standardizing, and continuously improving the College of Arts and Sciences (CAS) business processes, including HR, Finance, and General Operations.

This position serves as a key contributor to operational effectiveness by leading process improvement; developing, documenting, and maintaining standard operating procedures (SOPs), workflows, and process documentation; supporting automation efforts; establishing documentation standards and governance practices; and maintaining centralized repositories for policies, procedures, process resources, and institutional knowledge. The role promotes consistency, transparency, continuity, and high-quality services across CAS.

This role is located on the Seattle campus and operates on a Monday through Friday, 8:00 AM to 5:00 PM schedule. While primarily onsite, the position may offer up to two remote workdays per week.

Key Responsibilities

Business Process Analysis and Improvement 30%

• Analyze, evaluate, and document current-state processes across the employee lifecycle, including recruitment, onboarding, employee transactions, payroll, leave administration, and offboarding.
• Partner with stakeholders to identify opportunities for standardization, simplification, and continuous improvement.
• Facilitate processes and create clear, user-friendly documentation for a diverse audience.
• Identify process gaps, redundancies, and opportunities to enhance the faculty, students, and staff experience.
• Establish documentation standards, templates, naming conventions, governance, and version-control practices to ensure consistency and accessibility
• Develop recommendations that support operational effectiveness.

Documentation and Process Governance 30%

• Develop, document, and maintain comprehensive process documentation, including standard operating procedures (SOPs), process flow diagrams, decision trees, swim lane diagrams, workflow documentation, job aids, and operational guides to support consistent, compliant, and efficient processes
• Translate complex operational, technical, and system-based processes into clear, concise, and user-friendly documentation for diverse audiences.
• Collaborate with subject matter experts to capture business requirements, operational knowledge, and best practices.
• Ensure process documentation remains current, accurate, and aligned with organizational policies and regulatory requirements.
• Maintain SharePoint for policies, procedures, and process documentation.

Training and Document Management 25%

• Develop training materials, job aids, onboarding resources, user guides, and reference documentation.
• Support the rollout of new processes and technologies through training and communication.
• Promote knowledge-sharing practices and maintain resources.
• Participate in cross-functional projects and initiatives that improve operational efficiency and employee experience

Workflow Automation 10%

• Partner with CAS IT and operational teams to evaluate and optimize systems workflows and business processes.
• Identify opportunities to leverage technology, automation, workflow tools, and self-service capabilities to improve efficiency and user experience
• Support the implementation, testing, validation, and documentation of new automated workflow processes.

Change Management and Organizational Readiness 5%

• Support change management activities associated with new and updated process improvements.
• Develop communication plans
• Assess organizational readiness and identify barriers to adoption.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor's degree in Business Administration, Public Administration, related field, or equivalent combination of education and experience.
• At least three years of experience working in Higher Education in an operations environment.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications

• Experience developing SOPs, policies, procedures, workflows, process maps, and operational documentation.
• Strong experience facilitating stakeholder discussions and translating business requirements into practical process solutions.
• Excellent written and verbal communication skills with the ability to simplify complex information.
• Strong organizational skills with attention to detail, version control, and document governance.
• Ability to work cross-functionally and influence stakeholders without direct authority
• Knowledge of project management and change management principles and practices.

About the Team

The College of Arts & Sciences is at the heart of UW Seattle, bringing together 43 departments and centers across the Arts, Humanities, Social Sciences, and Natural Sciences. With more than 1,400 distinguished faculty members and $120 million in annual research funding, the College drives innovation while supporting a vibrant academic community of over 24,600 students. It is also home to two world-class museums and a premier performance hall. Click here to learn more about this exceptional community of leaders and learners.

Compensation, Benefits and Position Details

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About the UW

Working at the University of Washington provides a unique opportunity to change lives - on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.