Brokerage Product Development Manager - Remote

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Job Description:

This position provides customs brokerage expertise for geographically aligned customs brokerage accounts. The incumbent collaborates with other teams to maintain communication with key clients and ensures operational execution of customer requirements. This position identifies ways to improve service and implements continuous improvement projects. The incumbent leverages detailed knowledge of the customs brokerage and clearance process and engages others to maintain and grow customs brokerage revenue. This position facilitates activities (e. g., brainstorming sessions, implementation of corrective action plans, etc.) to reduce churn and identify opportunities to expand customer relationships.

Job Type: Full-Time / Permanent

Workdays: This position is expected to work at least five (5) consecutive days per week.

Shift Hours: This position requires Full-Time availability during operational days.

Work Location: Remote (base in Canada)

Key Responsibilities and Duties

• Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain revenue levels.
• Provides customs brokerage product expertise and input during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability.
• Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to customs brokerage impact on long-term partnerships.
• Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction.
• Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition.
• Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments.
• Gathers and shares customs brokerage customer service best practices.
• Reviews customs brokerage service standards with customers to reach agreement on service levels and to retain business and manage organic growth.
• Provides excellent customs brokerage service to increase customer satisfaction.
• Coordinates with other teams to conduct business and customer review meetings.

Requirements

• Minimum 5 years of experience in customs operations and business development within the transportation and logistics industry - Required
• Proficiency in French and English (written and spoken) - Required (regular interactions with clients inside Quebec - 30%)
• Customs Specialist (CCS) certification - Preferred
• Bachelor's degree or International equivalent - Preferred

Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.

Compensation and Benefits

• Vision, health, and dental benefits after three months of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.