Export Supervisor Marken

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Job Description:

Export Supervisor | Marken, a UPS Company | Buenos Aires

At Marken, a leader in healthcare logistics, we are looking for someone to lead our air export operations and make sure every shipment arrives on time and at the highest quality.

Opportunity overview

Marken, a UPS Company, is a logistics company specialized in healthcare and life sciences. We are looking for a leader to run Export operations at our Buenos Aires branch, ensuring service excellence, quality and regulatory compliance while collaborating with a global network of branches and commercial teams.

Key responsibilities

• Lead and develop the Export team, ensuring performance, productivity and on-time delivery.

• Ensure shipments are managed according to customer requirements, SOPs and quality standards.

• Monitor KPIs (OTP, POD, POB) and Maestro compliance, driving continuous improvement.

• Manage relationships with agents, carriers and suppliers.

• Resolve escalated complaints, incidents and non-conformances together with Quality (CAPA).

• Coordinate with Marken branches, HUB MEX, CTD and commercial teams.

• Ensure compliance with GDP, regulations and mandatory training.

• Identify business opportunities and share them with the Sales team.

Profile requirements (essential)

• Education: Tertiary or university degree in International Trade, Business Administration or a related field.

• Work experience: Team management and export experience, with hands-on operations exposure. Air freight experience.

• Technical knowledge: Export processes, systems and procedures; working with customs, airports and airlines; business and management principles.

• Tools: Office software suite.

• Language: Advanced English (essential).

• Skills: Autonomy, organization, written and verbal communication, analysis and planning, integrity, teamwork, empathy, people leadership and ability to work under pressure.

Desirable requirements

• 3+ years in similar roles.

• Pharmaceutical industry experience (particularly Clinical Research).

• Knowledge of logistics operations.

• Advanced Excel.

• Postgraduate studies in Clinical Research.

• English proficiency level (Proficiency / C2).

General vacancy information

• Location: Tortuguitas, Buenos Aires.

• Work model: On-site.

• Department: Operations.

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