Operations Coordinator
Confirmed on the employer's own hiring board on Oct 28, 2026. First seen by Alion on Sep 21, 2026. UPS scores A on the Alion truth index.
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Job Description:
Main Duties and Responsibilities
The OperationsCoordinatoris responsible formonitoringall inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
Work with our operating system “Maestro” to Plan, execute and monitorimport & export shipments
Coordinate collections, deliveries, drop offs and recoveries with other departments / MarkenOffices / Agent and drivers.
Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
Process temperature sensitive shipments designed for the special requirementsof the Cold Chain transportation processes
Prep and maintain temperature controlledshipments as required.
Provide the proper documentation to the agent/MarkenDriver for collections, deliveries, drop offs and recoveries.
Confirm that every recovery is complete by matching the information against the manifest during reception process.
Provide expedited dispatch to tender the shipments immediatelyafter collection and alert the receiving agent/office.
Notify any discrepancies to the respective department, agent or MarkenOffice and update Maestro accordingly.
Confirm that the shipment is OK to Send to final destinationand obtain Master Airway Bill “MAWB” consignment instructions.
Define the best possible route to dispatch the shipment to its final destination.
Condition shipments as requiredand update the proper milestones in Maestro.
Obtain a booking with the airline and consign the MAWB as instructed.
Enter the Route Leg for International Flights.
Send the Alert through Maestro.
Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
Use Daily Schedule Report and update Maestro with all departures from the airport
Handling of irregularities
Perform additionaladministrative work as deemednecessary.
Qualifications
Professional experience in customer service operations, preferentially in the internationalair freight, logisticsor distribution.
Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
Commitment to quality and attention to detail
Strong customer focus
Team player / self-dependent / motivated to succeed
Proficient in MS Office / Excel / Word
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.