Manager, PMO, Lifecycle Services

The Manager, PMO, Lifecycle Services leads and develops Program Managers, Project Managers, Senior Project Coordinators, Project Coordinators, and other assigned PMO professionals while governing an assigned portfolio of lifecycle service programs and initiatives. The role is accountable for team performance, portfolio delivery, capacity, utilization, financial and operational performance, customer escalations, governance, and continuous improvement.

Key ResponsibilitiesPeople Leadership

• Directly manage, coach, and develop assigned PMO professionals.
• Establish performance expectations, conduct reviews, support career development, and address performance concerns.
• Lead hiring, onboarding, workload assignment, succession planning, recognition, and engagement activities.

Portfolio Delivery and Governance

• Oversee an assigned portfolio and ensure delivery within approved scope, schedule, financial, service-level, quality, contractual, and customer expectations.
• Lead portfolio reviews and govern dependencies, risks, issues, changes, recovery plans, and escalations.
• Translate customer and business objectives into portfolio plans, priorities, resource requirements, and measurable outcomes.

Resource, Financial, and Operational Management

• Manage capacity, utilization, workload balance, resource allocation, and delivery readiness.
• Oversee portfolio forecasts, billing readiness, inventory exposure, cost performance, profitability, and financial risks.
• Partner with Supply Chain, Operations, Finance, Sales, Client Success, IT, and Services to address delivery needs and performance gaps.

Customer and Leadership Communication

• Maintain effective relationships with customers, business leaders, and cross-functional stakeholders.
• Present portfolio performance, risks, business insights, and recommendations to senior leadership.
• Serve as the management escalation point for complex customer, delivery, operational, and financial matters.

Analytics and Continuous Improvement

• Use project and operational data to identify root causes, process gaps, and improvement opportunities.
• Implement approved improvements within the assigned portfolio and monitor agreed outcomes.
• Drive PMO standards, lessons learned, process consistency, quality controls, and organizational maturity.

Minimum QualificationsEducation

• Bachelors degree in Business Administration, Project Management, Operations Management, Supply Chain, Information Technology, or a related field, or equivalent relevant experience.

Experience

• 7+ years of progressive project, program, or PMO experience in lifecycle services, technology, supply chain, or operations, including at least 3 years of direct people leadership.
• Demonstrated experience governing a portfolio of customer programs, projects, and operational initiatives.

Preferred Qualifications

• PMP, PgMP, PRINCE2, ITIL, or equivalent certification preferred.
• Experience leading geographically distributed or multi-region teams.

Knowledge, Skills, and Abilities

• People leadership and performance management
• Portfolio governance and delivery oversight
• Capacity, utilization, and workforce planning
• Portfolio financial, inventory, and operational management
• Customer escalation and senior stakeholder management
• Data-driven problem solving and process improvement

Core Competencies

• Accountability
• Customer Focus
• Collaboration
• Communication
• Planning and Organization
• Problem Solving
• Adaptability
• Business Acumen
• Continuous Improvement
• Results Orientation

Success Measures

Success in this role will be demonstrated through:

• Portfolio delivery, service-level performance, and customer outcomes.
• Team engagement, development, retention, and performance.
• Effective capacity, utilization, and resource allocation.
• Sound portfolio financial performance, billing readiness, and inventory management.
• Consistent governance, quality, and timely escalation management.
• Measurable portfolio and process improvements.