Branch and Small Business Platforms & Capabilities Program Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Join the Branch and Small Business Banking Platforms & Capabilities team to shape the future of banker technology from within the business. This senior individual contributor role provides strategic leadership and hands-on partnership to advance banker-facing platforms, tools, and equipment-ensuring experiences are intuitive, scalable, and aligned to enterprise priorities and frontline needs.

The Senior Program Manager is responsible for driving enterprise-scale program delivery, governance, and strategic alignment across a complex portfolio of initiatives. This role operates as a key integrator across business and technology, ensuring predictable execution, leadership visibility, and achievement of critical business outcomes.

The role requires the ability to influence without authority and expertise in orchestrating cross-functional delivery across product, technology, and enterprise partners.

Key Responsibilities

Strategic Delivery, Program Governance & Executive Visibility

• Drive end-to-end delivery across multiple, interdependent initiatives at scale

• Lead program-level governance, ensuring clear accountability, structure, and decision frameworks across initiatives

• Provide executive-ready reporting, including:

  • Program health, milestones, and progress against outcomes

  • Risks, dependencies, and trade-offs requiring leadership action

• Deliver concise, decision-oriented insights to senior leadership to enable prioritization and investment decisions

• Establish a consistent governance cadence across stakeholders and forums

• Establish proactive identification and management of cross-program dependencies, and anticipate delivery challenges and adjust plans to maintain momentum and outcomes

• Drive risk management practices, including early detection, escalation, and mitigation strategies

• Maintain a consolidated roadmap and ensure alignment of roadmap to business priorities, particularly across branch and small business domains

• Provide transparency into sequencing, dependencies, and impacts to support strategic planning

Integrated Planning & Portfolio Management

• Own and evolve program-level planning routines, including quarterly and multi-horizon planning

• Facilitate backlog prioritization, roadmap alignment, and initiative sequencing

• Ensure alignment of resources, capacity, and delivery timelines to strategic priorities

• Maintain a consolidated, forward-looking view of program execution and dependencies

Program Infrastructure, Tooling & Artifacts

• Ensure the development and maintenance of high-quality program artifacts, including:

  • Program plans, roadmaps, and business requirements

  • Go-to-market readiness and reporting frameworks

• Establish and maintain strong program hygiene in Jira, Confluence, Sharepoint ensuring:

  • Traceability across initiatives, dependencies, and outcomes

  • Consistent standards for planning, tracking, and reporting

• Ensure compliance with organizational standards, including financial and CapEx documentation

Basic Qualifications

- Master's degree, or equivalent work experience

- 10 or more years of experience in project management activities

Preferred Skills/Experience

• Deep understanding of frontline banking workflows, operational constraints, and technology enablement including hardware.

• Proven track record of delivering complex, cross-functional initiatives that result in measurable growth.

• Experience working with cross-disciplinary teams including digital, product, and compliance.

• Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions

• Strong analytical, decision-making and problem-solving skills.

• Considerable tact, diplomacy and people skills.

• Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency

• A demonstrated commitment to U.S. Bank’s values of integrity, collaboration and respect.

Location expectations:

This role is open exclusively to the locations listed in the job posting. This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.