IT Network Specialist (HelpDesk/CustSupport)
First seen by Alion on Sep 1, 2026.
Summary
Turn Tech Problems into Solutions!
Put your IT skills to work supporting CSC and Coast Guard Exchange operations. If you're a customer-focused problem solver with hands-on experience troubleshooting systems, networks, and user issues, we want you on our team!
Duties
The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software.
Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.
Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.
Performs other related duties as assigned.
Requirements
Conditions of employment
- Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
- Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
- Applicants may not be employed in the chain of command of their relatives.
Minimum:
- Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
- Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.
- Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.
- Experience with Active Directory, creating, deleting and modifying user accounts.
- Ability to routinely lift 30 lbs.
Preferred (in addition to the minimum):
- Bachelor's Degree in Computer Science or a closely related field or 4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement.
- Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
- Network+ and Security+ certifications.
Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
Additional information- This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
- Paid Annual and Sick Leave
- Holiday Pay
- Medical/Dental/Vision Insurance
- Flexible/Dependent Spending Account
- Pension Plan
- 401k Savings Plan
- Life Insurance
- Short Term/Long Term Disability
- Tuition Assistance
- Paid Parental Leave
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume/application must demonstrate the required experience/education.
Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.
By choosing to work for the Coast Guard Community Services Command, you will enjoy one of the best benefit packages available anywhere. Benefit offerings are subject to applicable worker categories (Full-time, Part-time, Intermittent), location, position, and length of time in service.
- Paid Annual and Sick Leave
- Holiday Pay
- Medical/Dental/Vision Insurance
- Flexible/Dependent Spending Account
- Pension Plan
- 401k Savings Plan
- Life Insurance
- Short Term/Long Term Disability
- Tuition Assistance
- Paid Parental Leave
- Resume
- Most recent performance appraisal if current Federal or NAF employee.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
You MUST submit a resume or any other written format in English of your choice. It is recommended the resume clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans' preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor's name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You shouldalso include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.
Outside Candidates: To apply, please visit our website at https://shopcgx.com and click on "Careers" at bottom of the page.
Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center. Search by location or Job Title for:
IT Network Specialist (Helpdesk/Cust Support) FT- 6893
Chesapeake, VA, US
510 Independence Pkwy., Suite 500
Chesapeake, VA 23320
US Next steps
Once you submit your application, we will assess your application and experience, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.