Delivery Manager - IT Infrastructure

UST • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • On-call duty • Bachelor's Degree • 2 days ago

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Salary

≈ $20k – $46k per year (Estimated)

Location

In office (Thiruvananthapuram)

Seniority

Staff · 20+ years exp

Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Aug 28, 2026.

Overview

Company

Impact

Profile match

UST

UST is a leading global digital technology and transformation services company that provides innovative solutions to enterprise clients worldwide. Headquartered in Aliso Viejo, California, the firm specializes in digital consulting, cloud infrastructure, product engineering, and cybersecurity. Founded in 1998, it partners with major organizations across diverse industries to accelerate technological modernization and build agile, scalable business models.

ust.com • HQ: Aliso Viejo, United States • Information Technology • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 5000+ employees • Est. 1998

Tech stack of UST

Delivery Manager - IT Infrastructure &

We are seeking an experienced Delivery Manager to lead end-to-end IT Infrastructure Managed Services delivery for a large Financial Services organization. The role is responsible for ensuring operational excellence, service quality, SLA compliance, customer satisfaction, governance, risk management, and continuous improvement across enterprise infrastructure environments. The ideal candidate will bring strong expertise in Delivery Management and IT Infrastructure, along with proven experience managing large-scale enterprise operations and stakeholder relationships.

Lead end-to-end delivery of enterprise IT Infrastructure managed services across multiple technology towers.

Ensure achievement of service level agreements (SLAs), key performance indicators (KPIs), and customer experience objectives.

Manage and govern 24x7 infrastructure operations supporting mission-critical business environments.

Oversee Incident, Problem, Change, Release, Capacity, and Availability Management processes in alignment with ITIL best practices.

Drive service improvement initiatives focused on operational efficiency, stability, and customer satisfaction.

Lead Major Incident Management activities and ensure timely root cause analysis and preventive actions.

Establish effective delivery governance through regular operational, management, and executive reviews.

Act as the primary point of contact for senior customer stakeholders and build trusted advisory relationships.

Manage risks, compliance requirements, operational documentation, and audit readiness activities.

Lead geographically distributed infrastructure teams, including people management, succession planning, employee engagement, and performance management.

Drive infrastructure transformation initiatives focused on operational excellence and scalability.

Monitor service performance, resource utilization, and financial targets related to managed services delivery.

Support disaster recovery planning, business continuity activities, and governance reviews.

Promote automation and continuous improvement initiatives to enhance service quality and operational effectiveness.

Required Skills

Proficient

Delivery Management
IT Infrastructure

Experience

20-25 years of experience in IT Infrastructure Services.
Minimum 10 years of experience in a Delivery Management role managing enterprise accounts.
Experience managing large-scale enterprise infrastructure environments and multi-site operations.
Experience supporting regulated Banking, Financial Services, Insurance (BFSI) or NBFC organizations.
Proven experience leading infrastructure transformation initiatives and managing geographically distributed teams.
NBFC / Banking / Financial Services / Insurance (BFSI)
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
MBA preferred.
ITIL v4 Managing Professional / ITIL Expert
PMP / PRINCE2
Trivandrum
Customer Satisfaction (CSAT)
Service Availability
Major Incident Reduction
MTTR Improvement
Change Success Rate
Audit & Compliance Scores
Resource Utilization
Financial Targets (Revenue & Margin)
Employee Engagement and Retention
At UST, you will work on large-scale digital transformation and enterprise technology programs for global clients. UST provides opportunities to collaborate with high-performing teams, leverage innovative technologies, build leadership capabilities, and accelerate career growth in a culture focused on continuous learning, customer success, and innovation.

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