End User Support Analyst- White glove -VIP (Support Associate III - Cloud Infrastructure Services)

UST • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 2 days ago

Smart Apply

Similar jobs

1,827,749open jobs

105,888companies

267,258added this week

Browse all

Salary

≈ $40k – $90k per year (Estimated)

Location

In office (London)

Seniority

Middle

Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 15, 2026. UST scores B on the Alion truth index.

Overview

Company

Impact

Profile match

UST

UST is a leading global digital technology and transformation services company that provides innovative solutions to enterprise clients worldwide. Headquartered in Aliso Viejo, California, the firm specializes in digital consulting, cloud infrastructure, product engineering, and cybersecurity. Founded in 1998, it partners with major organizations across diverse industries to accelerate technological modernization and build agile, scalable business models.

ust.com • HQ: Aliso Viejo, United States • Information Technology • IT Outsourcing & Dedicated Teams • IT Consulting & Digital Transformation • 5000+ employees • Est. 1998

Tech stack of UST

End User Support Analyst- Trading Applications- Application Support Analyst- White glove -VIP Support

UST is currently recruiting an End User Support Analyst with experience working with Trading applications who has excellent communication and customers service skills to support VIP users working in our London office.

Location London

Permanent position

About the role

The successful candidate will high-touch one to one white glove End User Support with focus on trader workflow continuity, rapid restoration, and professional stakeholder management.

You will operate at L2/L3 support, resolving complex issues, reducing repeat incidents, and improving service stability while maintaining a premium end-user experience.

What you need:

Proven ability supporting trading applications (order/execution platforms, market data tools, trade lifecycle tooling) in a time-critical setting.

Strong incident triage around:(application performance and latency symptoms (user perception vs actual service health, profile/session issues, permissions/access and entitlement-related failures, working with app owners)

Excellent first principles troubleshooting:( isolate user/device/network/app dependency quickly)

Concierge-style engagement: (proactive, calm, discreet, and time-aware)

Ability to support 13 VIP users with extended service expectations (rapid response and frequent status updates

Strong communication discipline:(Translates technical details into business impact language, Professionalism in sensitive environments)

Technical skills

Trading Application Support -Experience supporting trading platforms, market data tools; strong incident triage; latency and performance troubleshooting.
AV/VC Support- Support for AV, Teams, multi-monitor setups, cameras, mics, docking stations; root-cause troubleshooting.
Microsoft Endpoint Management- Intune compliance, policy, app deployment; Autopilot basics; device registration troubleshooting.
Azure/Entra ID Fundamentals- Device identity, authentication flow, Conditional Access awareness, MFA troubleshooting.
Office 365 Suite - Advanced Outlook/Teams/OneDrive troubleshooting including profiles, indexing, add-ins, connectivity
Windows 10/11- Drivers, profiles, performance, printing, BitLocker recovery.
Mobile Device Support - MDM onboarding, Apple Business Manager, DEP, iOS expertise.

Free account

Stop reading job ads. Get the ones that fit.

One free account turns this page into a shortlist built around your stack, your level and your pay.

Match on every job. Stack, seniority, pay and location, scored against your profile.

1,827,749 open roles. Read straight off company career pages, refreshed every day.

Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.

3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.

Create a free account Continue with Google

Free forever. No card. Under a minute.

Your match

How well do you fit this role?

Two answers are enough for a real match. No account needed.

Check my fit

Answers stay in this browser until you create an account.

Recommended for you based on this role

Support

Similar stack

Same company

London

Weekend Analyst, Enterprise Service Desk 4 hours ago

≈ $35k – $80k per year (Estimated) • In office • Full-Time • 3+ years exp • United Kingdom

DevOps

VMWare

Azure

Windows Server

Windows

TCP/IP

DNS

DHCP

Cybersecurity

Active Directory

Management

Agile

Apply