Infrastructure Support Engineer

UST · Information Technology · IT Consulting & Digital Transformation · 1 day ago
Smart Apply
Similar jobs
2,079,348open jobs
123,182companies
250,372added this week
Browse all
Location
In office (Krakow)

Confirmed on the employer's own hiring board on Oct 31, 2026. First seen by Alion on Oct 30, 2026. UST scores B on the Alion truth index.

Overview
Company
Impact
Profile match

UST

UST is a leading global digital technology and transformation services company that provides innovative solutions to enterprise clients worldwide. Headquartered in Aliso Viejo, California, the firm specializes in digital consulting, cloud infrastructure, product engineering, and cybersecurity. Founded in 1998, it partners with major organizations across diverse industries to accelerate technological modernization and build agile, scalable business models.
ust.com · HQ: Aliso Viejo, United States · Information Technology · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · 5000+ employees · Est. 1998
Tech stack of UST

Contract Duration: ~November 2026 – February 2027

Location: Poland

Role Overview:

The Infrastructure Support Engineer provides on-site IT support to ensure a reliable and positive end-user experience. The role supports hardware, software, applications, mobile devices, and workplace IT infrastructure across Windows and macOS environments.

The engineer acts as a key point of contact for end users, working closely with client teams, vendors, and other IT support functions to resolve incidents, maintain accurate asset information, and support day-to-day IT operations.

Key Responsibilities:

  • Provide hands-on technical support for desktops, laptops, printers, mobile devices, applications, and peripherals across Windows and macOS environments.
  • Install, configure, troubleshoot, and maintain end-user hardware and software.
  • Diagnose hardware, software, application, access, and device-related issues and provide appropriate resolutions.
  • Manage incidents and service requests through ServiceNow, ensuring accurate and timely ticket updates in line with ITIL practices.
  • Maintain accurate asset information within ServiceNow CMDB, MDM, and related asset-management systems.
  • Perform regular asset audits and ensure device and inventory records remain accurate.
  • Manage loaner and emergency IT equipment held at the supported location.
  • Coordinate IT setup and equipment delivery for new hires, temporary employees, and interns.
  • Liaise with hiring managers, suppliers, HR teams, and other stakeholders regarding equipment orders, delivery status, and onboarding requirements.
  • Provide Day 1 IT onboarding support and follow-up assistance for new employees.
  • Support site-specific communication channels and respond to end-user support requests.
  • Maintain relevant technical documentation and Knowledge Base articles.
  • Support onsite IT activities, including Tech Caféé operations and ad-hoc site audits.
  • Collaborate with cross-functional IT teams and vendors to resolve complex incidents and service issues.
  • Work in accordance with established service-level targets, including:
    • Deskside MTTR: 95%
    • Depot & New Hire MTTR: 99%
    • CSAT: 4.85/5
  • Follow all applicable site access, security, and safety procedures.

    • Required Skills & Experience:

    • Hands-on experience in Infrastructure Support, Desktop Support, Deskside Support, or End-User Computing.
    • Strong troubleshooting experience with Windows PCs and macOS devices.
    • Experience supporting laptops, desktops, printers, mobile devices, applications, and peripherals.
    • Practical experience working with ServiceNow or a similar IT service management platform.
    • Understanding of Incident Management and ITIL practices.
    • Experience with IT asset management, inventory control, CMDB, and device-management processes.
    • Experience supporting employee onboarding and workstation/device setup.
    • Strong customer-service and communication skills.
    • Ability to troubleshoot technical issues independently and coordinate resolution with multiple teams.
    • Ability to manage multiple priorities in a fast-paced support environment.
    • Proactive, collaborative, and customer-focused approach.

      Key Skills

      Infrastructure Support | Desktop Support | End-User Support | Windows | macOS | ServiceNow | Incident Management | ITIL | CMDB | MDM | Hardware & Software Troubleshooting | Asset Management | Customer Support

    Free account
    Stop reading job ads. Get the ones that fit.
    One free account turns this page into a shortlist built around your stack, your level and your pay.
    Match on every job. Stack, seniority, pay and location, scored against your profile.
    2,079,348 open roles. Read straight off company career pages, refreshed every day.
    Unlimited applications. Every one you send is tracked in one place, on-site or on a company board.
    3 tailored CVs a month. Rewritten for the exact job you are applying to. Included free.
    Create a free account Continue with Google
    Free forever. No card. Under a minute.

    Your match

    How well do you fit this role?
    Two answers are enough for a real match. No account needed.
    Check my fit
    Answers stay in this browser until you create an account.

    Recommended for you based on this role

    DevOps
    Similar stack
    Same company
    Krakow
    In office · Beijing
    C++
    DevOps
    Linux
    Apply
    ≈ $78k – $158k per year (Estimated) · In office · Full-Time · Möhlin
    Management
    Service Desk
    Apply
    In office · Full-Time · Antwerp
    Java
    Java
    Spring Boot
    Gradle
    DevOps
    CI/CD
    Jenkins
    Docker
    Kubernetes
    Bitbucket
    JFrog Artifactory
    Apply
    ≈ $46k – $105k per year (Estimated) · In office · Full-Time · Belgium
    DevOps
    Windows Server
    Apply
    ≈ $54k – $123k per year (Estimated) · In office · Full-Time · Leuven
    Python
    C++
    SystemC
    DevOps
    QEMU
    HPC
    Apply
    In office · 6+ years exp · Krakow
    Robotics
    Digital Twin
    Design
    AutoCAD
    Apply
    In office · Full-Time · PhD · Krakow
    Apply
    ≈ $49k – $90k per year (Estimated) · Hybrid · Full-Time · 3+ years exp · Bachelor's Degree · Krakow
    Apply
    ≈ $49k – $90k per year (Estimated) · In office · Full-Time · 3+ years exp · Bachelor's Degree · Krakow
    Apply
    ≈ $51k – $116k per year (Estimated) · In office · Full-Time · PhD · Krakow
    Python
    SQL
    Analytics
    Microsoft Excel
    Management
    Stripe
    Apply
    See all jobs
    This is one of many
    2,079,348 more open roles from verified company boards, updated every day.
    Browse all jobs Get matched roles