Senior Delivery Manager

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work, with more than 35,000 employees worldwide and a presence in over 35 countries. We are leaders in digital technology services, delivering large-scale technology solutions to some of the world's most renowned organizations.

What we look for?

We are looking for a Senior Delivery Manager to join our Global Accounts division in Spain, supporting strategic international clients operating in complex, multi-service, and distributed delivery environments.

This role is ideal for a hands-on delivery leader with strong operational discipline, financial acumen, and the ability to manage large-scale accounts while ensuring operational excellence, financial performance, client satisfaction, and business growth.

Key Responsibilities:

Mandatory Requirements:

• Minimum 5 years of experience in IT Services Delivery, Account Operations, Programme Management, Service Management, or similar client-facing delivery roles.
• Proven experience managing the operational performance of complex accounts, portfolios, projects, or managed services.
• Strong background in financial forecasting, budgeting, revenue management, cost control, margin management, and variance analysis.
• Experience coordinating billing processes, revenue recognition, invoicing readiness, purchase orders, and timesheet compliance.
• Solid understanding of delivery governance, resource planning, risk management, escalation management, and change control.
• Experience working with Statements of Work, contracts, service levels, and commercial commitments.
• Experience leading international, distributed, and cross-functional teams.
• Strong analytical skills with the ability to transform operational and financial data into actionable decisions.
• Excellent stakeholder management and client-facing communication skills.
• Advanced knowledge of Microsoft Excel and PowerPoint.
• Professional proficiency in English.
• Availability for occasional travel within Europe, the United States, and India.

  Nice to Have:

• Experience within Financial Services or other highly regulated industries.
• Bachelor's degree in Engineering, Computer Science, Business Administration, Finance, or related disciplines.
• Certifications such as ITIL, PMP, PRINCE2, Scrum, or equivalent.
• Experience managing account P&Ls and portfolio reporting.
• Experience in service transition programs or multi-vendor delivery environments.
• Proven track record of improving reporting, controls, forecasting, and operational processes through automation and standardization.
• Additional European languages.

  What can we offer?

• 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
• Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
• Retribución Flexible Program: (Meals, Kindergarten, Transport, Online English Lessons, Health Care Plan…)
• Free access to several training platforms.
• Professional stability and career plans.
• UST also compensates referrals, allowing you to benefit when you recommend professionals.
• The option to choose between 12 or 14 salary payments per year.
• Real Work-Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
• UST Club Platform discounts and gym access discounts.

  If you would like to know more, do not hesitate to apply and we’ll get in touch to provide further details. UST is waiting for you!

  At UST, we are committed to equal opportunities throughout our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation, or nationality. We have a special commitment to Disability & Inclusion and welcome applications from candidates with a disability certificate.