System Analyst / Business Analyst

System Analyst / Business Analyst

The Role

We are seeking an experienced System Analyst / Business Analyst with strong expertise in Role-Based Access Control (RBAC) modeling, healthcare business processes, and enterprise application analysis. The ideal candidate will act as a bridge between business stakeholders and technology teams, translating complex business requirements into secure, scalable, and compliant system solutions. This role requires deep functional knowledge of the Healthcare Payer domain, particularly within Broker and Shopper platforms, along with hands-on experience in access control design, authorization frameworks, and Agile delivery environments.

What You’ll Do

• Gather, analyze, and document business, functional, and system requirements from stakeholders.
• Translate business requirements into detailed functional specifications, user stories, process flows, and use cases.
• Conduct current-state and future-state assessments to identify business gaps and improvement opportunities.
• Perform impact analysis and provide recommendations for system enhancements and process improvements.
• Maintain end-to-end requirements traceability throughout the Software Development Lifecycle (SDLC).
• Design, implement, and maintain Role-Based Access Control (RBAC) models aligned with organizational policies and business workflows.
• Define roles, permissions, entitlements, and access matrices across applications and data domains.
• Collaborate with Security, Identity and Access Management (IAM), and Architecture teams to ensure secure and compliant access management.
• Support audits, compliance reviews, and governance activities related to user access and authorization controls.
• Evaluate access management requirements and recommend scalable authorization solutions.
• Apply strong knowledge of Healthcare Payer operations, specifically Broker and Shopper platforms.
• Support business processes related to quoting, enrollment, plan selection, eligibility, and member journeys.
• Ensure solutions align with healthcare regulatory, privacy, and security requirements.
• Collaborate with business teams to optimize healthcare workflows and user experiences.
• Partner with Product Owners, Architects, Developers, QA, Security, and Operations teams throughout project delivery.
• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives.
• Support User Acceptance Testing (UAT), functional validation, and defect triage activities.
• Facilitate stakeholder workshops and requirement review sessions.

• Communicate project status, risks, dependencies, and recommendations effectively to business and technical teams.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

• Bachelor's degree in Computer Science, Information Systems, Healthcare Informatics, Business, or a related field.
• 9+ years of experience as a Business Analyst or System Analyst.
• Strong experience in RBAC modeling, access control frameworks, and authorization design.
• Expertise in requirements gathering, business process analysis, and system documentation.
• Solid knowledge of Healthcare Payer, Broker, and Shopper domains.
• Experience supporting enterprise-scale, security-sensitive applications.
• Strong analytical, problem-solving, and stakeholder management skills.

• Experience working in Agile/Scrum environments.

Preferred

• Experience with IAM solutions such as Azure AD, Okta, SailPoint, or similar platforms.
• Knowledge of healthcare compliance and data protection standards.
• Familiarity with UML, workflow modeling, process mapping, and business analysis tools.
• CBAP, CCBA, PMI-PBA, or Agile certifications preferred.

• Experience working with cross-functional and geographically distributed teams.

Key Skills

Authentication and Authorization, Business Analysis, Compliance Management, Microsoft Entra ID, Requirements Gathering, Insurance, Identity and Access Management, Risk Management, Process Documentation, SailPoint

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Richmond, Virginia

Compensation Range: $102000 - $153000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.