Systems Support Specialist Lead

***This position is physically located in the Marshall Islands in support of LOGCAP***

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The Systems Support Specialist Lead is responsible for the administration, troubleshooting, and maintenance of site level enclave servers (physical and virtual). The candidate must be able to coordinate and perform system backups, hardware installation, software installation, and system upgrades. Additionally, the candidate must monitor all systems to maintain acceptable levels of availability and performance. The position will also oversee, direct, and support a team of personnel of the Automation Support Department (ASD), consisting of Site Technicians, Computer Service Technicians, Printer Repair Technicians, and Electronic Equipment Maintenance Technicians. Maintain exceptional conduct and discipline, and ensures all subordinates are adequately trained to perform assigned tasks

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Operates and maintains all aspects of server administration (primarily Windows; knowledge of Linux is a plus).
• Must possess proven experience working in a distributed computing environment.
• Lead, direct, and provide guidance to a team consisting of Site Technicians, Computer Service Technicians, Printer Repair Technicians, and Electronic Equipment Maintenance Technicians.
• Directory Services Infrastructure architect/design/support
• Design, install, and administer virtualization (VMware Infrastructure: ESXi Hosts, vCenter, Resource Pools, vMotion, etc.)
• Management of Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).
• Follow and apply configuration and security standards and policies within a defined Change Management process.
• Implement common preventive maintenance practices for hardware and software.
• Ensure that system improvements and changes are implemented correctly and completely and monitor all effects of the modifications.
• Establish/recommend policies on system use and services.
• Analyze system logs, identifying potential issues with systems, and implementing resolutions.
• Write scripts to automate routine day-to-day tasks (PowerShell, Python, etc.).
• Proficient at hardware maintenance and troubleshooting of various vendor server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
• Replacing and upgrading defective or outdated components when necessary.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Ensuring data is stored securely and backed up regularly.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Excellent critical thinking and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.
• Availability outside of working hours to resolve emergency issues.
• Performs other duties and assignments as required.

Qualifications

• Minimum Qualifications: Bachelor’s degree preferred, or equivalent experience preferably in Computer Science or MIS, IS, Engineering, Business, or related field.
  • One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Business Information Systems discipline for three years' general experience.
  • Project Management methodologies
  • A valid driver's license and the ability to obtain an on-post driver’s license.
• Certifications:
  • This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.
  • IAT II
  • CASP, CCNA Security, CISA, CISSP (or Associate), GICSP, GSEC, GCED, GCIH, Security + CE, SSCP
  • MCSA: Windows Server 2008/2012/2016
  • MCSE: Server Infrastructure
  • MCSE: Private Cloud
  • MCSE: Cloud Platform and Infrastructure
  • MCITP: Enterprise Administrator
  • MCITP: Server Administrator
  • MCITP: Systems Administrator
  • MCITP: Windows Server 2008 R2, Virtualization Administrator
  • MCSM: Microsoft Certified Solutions Master (Any)
  • MCT: Microsoft Certified Architect
  • MCT: Microsoft Certified Master
  • MCT: Microsoft Certified Systems Administrator
  • MCT: Microsoft Certified Systems Administrator: Security
  • MCT: Microsoft Certified Systems Engineer
  • Server +
• Experience:
  • Strong understanding of architecting, configuring, and supporting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
  • Proven expertise in designing and architecting domain consolidation projects
  • At least three (3) years of practical experience working in an operational environment with a minimum of one year focused on information systems, auditing, evaluation assessments and reporting.
  • The Systems Support Specialist Senior is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.
  • The Systems Support Specialist Senior must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclave systems (Primarily Commercial, potentially NIPR, SIPR as well).
  • Must be able to rely on extensive experience and judgement to plan and accomplish goals for the enclave environment.
• Clearance:
  • Active secret clearance required.
• Supervisory Responsibilities:
  • May be required to supervise a team of employees.
• Skills:
  • Supervisory skills including a professional demeanor
  • Work effectively with all levels of employees, including top, middle and other supervisory levels of management.
  • Exercise discretion and good judgment possess high-level organizational, attention to detail and deadlines and planning skills.
  • Ability to communicate orally and in written English and must possess an advanced level of computer skills in the use of Word, Excel, Power Point, and Outlook.
• Working Conditions:
  • Must be capable of working in various weather conditions (i.e., humidity, hot, rainy).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Operates and maintains all aspects of server administration (primarily Windows; knowledge of Linux is a plus).
• Must possess proven experience working in a distributed computing environment.
• Lead, direct, and provide guidance to a team consisting of Site Technicians, Computer Service Technicians, Printer Repair Technicians, and Electronic Equipment Maintenance Technicians.
• Directory Services Infrastructure architect/design/support
• Design, install, and administer virtualization (VMware Infrastructure: ESXi Hosts, vCenter, Resource Pools, vMotion, etc.)
• Management of Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).
• Follow and apply configuration and security standards and policies within a defined Change Management process.
• Implement common preventive maintenance practices for hardware and software.
• Ensure that system improvements and changes are implemented correctly and completely and monitor all effects of the modifications.
• Establish/recommend policies on system use and services.
• Analyze system logs, identifying potential issues with systems, and implementing resolutions.
• Write scripts to automate routine day-to-day tasks (PowerShell, Python, etc.).
• Proficient at hardware maintenance and troubleshooting of various vendor server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.
• Replacing and upgrading defective or outdated components when necessary.
• Documenting any processes which employees need to follow in order to successfully work within our computing system.
• Ensuring data is stored securely and backed up regularly.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Excellent critical thinking and problem-solving skills.
• Patient and professional demeanor, with a can-do attitude.
• Availability outside of working hours to resolve emergency issues.
• Performs other duties and assignments as required.

• Minimum Qualifications: Bachelor’s degree preferred, or equivalent experience preferably in Computer Science or MIS, IS, Engineering, Business, or related field.
  • One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Business Information Systems discipline for three years' general experience.
  • Project Management methodologies
  • A valid driver's license and the ability to obtain an on-post driver’s license.
• Certifications:
  • This position requires candidates to adhere to DoD 8570.01-M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.
  • IAT II
  • CASP, CCNA Security, CISA, CISSP (or Associate), GICSP, GSEC, GCED, GCIH, Security + CE, SSCP
  • MCSA: Windows Server 2008/2012/2016
  • MCSE: Server Infrastructure
  • MCSE: Private Cloud
  • MCSE: Cloud Platform and Infrastructure
  • MCITP: Enterprise Administrator
  • MCITP: Server Administrator
  • MCITP: Systems Administrator
  • MCITP: Windows Server 2008 R2, Virtualization Administrator
  • MCSM: Microsoft Certified Solutions Master (Any)
  • MCT: Microsoft Certified Architect
  • MCT: Microsoft Certified Master
  • MCT: Microsoft Certified Systems Administrator
  • MCT: Microsoft Certified Systems Administrator: Security
  • MCT: Microsoft Certified Systems Engineer
  • Server +
• Experience:
  • Strong understanding of architecting, configuring, and supporting Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units.
  • Proven expertise in designing and architecting domain consolidation projects
  • At least three (3) years of practical experience working in an operational environment with a minimum of one year focused on information systems, auditing, evaluation assessments and reporting.
  • The Systems Support Specialist Senior is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.
  • The Systems Support Specialist Senior must be able to apply extensive knowledge of a variety of the IA field’s concepts, practices, and procedures to ensure the secure integration and operation of all enclave systems (Primarily Commercial, potentially NIPR, SIPR as well).
  • Must be able to rely on extensive experience and judgement to plan and accomplish goals for the enclave environment.
• Clearance:
  • Active secret clearance required.
• Supervisory Responsibilities:
  • May be required to supervise a team of employees.
• Skills:
  • Supervisory skills including a professional demeanor
  • Work effectively with all levels of employees, including top, middle and other supervisory levels of management.
  • Exercise discretion and good judgment possess high-level organizational, attention to detail and deadlines and planning skills.
  • Ability to communicate orally and in written English and must possess an advanced level of computer skills in the use of Word, Excel, Power Point, and Outlook.
• Working Conditions:
  • Must be capable of working in various weather conditions (i.e., humidity, hot, rainy).
  • Includes some industrial production environment conditions as well.
• Physical Requirements:
  • Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
  • Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
  • Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
  • Must comply with all Fire and Safety Regulations and post policies.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.