Senior Client Advisor- Madison Ave

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR?

We are seeking a Senior Client Advisor with an established clientele and a proven track record of driving sales in the luxury retail industry. This individual will serve as a senior brand ambassador, embodying Valentino's values and delivering an exceptional client experience at every stage of the customer journey, from client acquisition and relationship building to retention and loyalty.

The ideal candidate is a top performer with a strong personal book of business, the ability to cultivate meaningful client relationships, and a passion for exceeding sales goals. As a leader on the sales floor, they will mentor and inspire junior team members, lead by example, and consistently elevate the client experience through personalized service and storytelling.

At Valentino, we believe: “We are selling dreams, emotions, and entertainment. We can’t be mechanical in the way we do things.”

What We Offer

• Competitive hourly rate of $28.00 - $30.00 per hour, plus commission
• Competitive benefits package
• Paid Time Off (PTO)
• 401(k) retirement plan with company benefits
• Career growth opportunities within a globally recognized luxury fashion house
• Inclusive and collaborative work environment focused on excellence and innovation

KEY RESPONSIBILITIES

SALES & KPIs

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

CLIENTELING/ BRAND EXPERIENCE:

• Client Engagement: Retain existing clients and recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
• Client data acquisition - exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company training, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

PRODUCT (care & knowledge):

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS/ MERCHANDISE:

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)
• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verify and reports all relevant information to store management.

TEAM:

• Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
• Mentor junior staff to achieve exceptional client service and sales performance.

CORE COMPETENCIES/ REQUIREMENTS

• Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
• Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
• Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
• Operational Acumen: Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
• Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.
• Must have at least 4-5 years’ experience working in luxury retail.

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.