Hybrid Support Engineer - Berlin/Frankfurt

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

This role executes the requirements of the reliability engineering program directed by Subject Matter Experts. A successful candidate will balance workload demands within the Reliability Engineering team and collaborate with other teams to ensure critical system health is maintained. Responsibilities include facility acceptance testing, site auditing and analysis, preparation and review of root cause analysis documentation, remediation projects, and technical support for Site Operations. An understanding of critical system arrangements, potential system failures, and appropriate failure response actions is essential. The candidate should also have a foundational understanding of data centre design theory and equipment sequences.

Essential Job Functions

• Support our Hybrid sites technical requirements ensuring all issues and projects are tracked to completion
• Assist with Facility Acceptance Testing, Remediation Projects, Asset Performance, and Site Operations.
• Carry out site audits for both technical and compliance objectives
• Carry out root cause analysis on-sites with internal teams and vendors and preparing documentation
• Support workload management, project planning, and assisting Subject Matter Experts with site-specific work requirements.
• Provide regular status updates on system health, team objectives, and KPIs.
• Offer technical assistance to Site Operations Leads in the areas of electrical, mechanical, and controls systems.
• Help maintain full availability of critical systems across EMEA facilities.

Duties

• Support the reliability and maintainability of new and modified installations with the Design Engineering, Innovation, and Construction teams.
• Reports to Senior Manager, Reliability Engineering
• Offer operational, maintainability, and reliability advice to the Design Engineering teams.
• Assist in the transition from commissioning to site operations and coordinate acceptance of the facility.
• Analise Asset Utilization, Equipment Effectiveness, and Remaining Usable Life with Site Operations.
• Support site mitigation and system upgrade projects and/or collaborate with adjacent teams where design engineering and construction expertise are needed.
• Support vendor activity and external resources in accordance with budgets when additional resources are necessary.
• Keep site technical libraries up-to-date, ensure drawings are current, and support site operations teams from a technical standpoint.
• Maintain proficiency in system operation and maintenance techniques among the Site Teams.
• Support maintenance programs for minimizing maintenance complexity and reducing maintenance downtime.
• Analyse trends, operational histories, and maintenance data to validate maintenance performance.
• Support appropriate site response procedures for critical system failures.
• Provide guidance and technical support on request to facility operators.
• Participate in CAB calls for high-risk planned maintenance.
• Develop Root-cause Failure Analysis, support of corrective actions, and bar raising for active AARs.
• Provide best practices support to Operations teams to improve operational efficiencies [PUE/WUE].

Job Requirements

• Bachelor’s degree in engineering or related field, or equivalent work experience required.
• 2 years of experience in facilities operations or maintenance engineering with expertise in mechanical, electrical, and controls systems.
• Good time management and organizational skills.
• Be collaborative and promote a teamwork mentality
• Ability to travel internationally

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.