Executive and Deskside Support Technician

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Executive and Deskside Support Technician

Westminster, CO

Full time

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. citizen.

This role requires 4 days in office, with 1 day remote, unless requested by the manager for 5 days in office to support special events.

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We’re hiring an Executive and Deskside Support Technician to provide responsive technical support to executives and executive administrators. This role keeps endpoint devices and meeting technology working reliably through hands-on troubleshooting, coordinated upgrades, and audio-visual support for events at our Westminster office.

Responsibilities: A day in the life/What the position will be doing:

• Provide end-to-end desktop, laptop, remote desktop, and mobile device support for executives and executive administrators, coordinating and tracking installations, upgrades, hardware, software, operating systems, and configuration issues through resolution.
• Troubleshoot Windows 11, macOS, iOS, and Android devices, along with Microsoft applications including Exchange/Outlook, Office, and Visio; Google applications including Gmail, Calendar, Docs, Sheets, etc.; support Citrix and virtual PC environments.
• Administer Active Directory accounts, use remote support tools, and resolve or escalate service desk issues as needed.
• Image systems and deploy software through SCCM; set up and tear down computer hardware.
• Support meetings and live events in the Westminster auditorium by setting up, operating, maintaining, and repairing audio-visual equipment, including Logitech, Crestron, and Biamp products, with support from our AV vendor.
• Create support documentation where it is absent and train and educate executives and executive administrators.
• Provide rotational on-call support outside business hours, including weekends.
• Travel occasionally to other Vantor offices or offsite events as needed.
• Communicate professionally in writing and in person and maintain a high level of customer service in all situations.

Minimum Qualifications:

• U.S. citizenship.
• Associate or bachelor’s degree in computer science or a closely related field; relevant experience may be substituted for education.
• Two to four years of experience in a technical support role.
• Demonstrated experience supporting Windows 11, macOS, iOS, Android, Office 2016 and Microsoft 365, Google Workspace, Active Directory administration, Citrix, and virtual PC environments, or a combination of these.
• Experience supporting Microsoft Teams, Google Meet and Zoom meetings.
• Strong multitasking and time-management skills, with effective interpersonal, written, and verbal communication skills; ability to create and present training and collaborate across teams.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.

Preferred Qualifications:

• Experience supporting an enterprise environment or executive staff.
• Willingness to obtain a Secret or Top-Secret clearance if not already cleared.
• Ability to prioritize and manage several milestones and projects efficiently.
• Experience installing and configuring computer systems and applications for a large company.
• Experience with AV products such as Crestron or Logitech.

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Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Pay transparency: In support of pay transparency at Vantor, we disclose salary ranges on all U.S. job postings. The successful candidate’s starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

• The base pay for this position within Colorado is: $62,000.00 - $104,000.00 annually.

Benefits: Vantor offers a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. You can find more information on our benefits at: www.vantor.com/careers/.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain posted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor’s Career page at the top of each job posting.

To apply, submit your application via Vantor’s Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

Pay Transparency: To support pay transparency, Vantor includes salary ranges in all U.S. job postings. Starting pay for this role will fall within the listed range and will be based on factors such as experience, qualifications, skills, location, and market conditions. Candidates who meet the minimum requirements for the role should not expect to receive compensation at the top of the range. The listed range reflects the expected pay for this position, and final offers will be determined based on each candidate’s experience, expertise, and alignment with the role.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

Benefits: Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on Vantor's Career page at the top of each job posting.

To apply, submit your application via Vantor's Career page.

EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.