ServiceNow Developer Lead / Architect / LATAM

This is a remote position.

Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)

Work mode: Remote - EST/CST time zone (Canada / US)

English level: Advanced conversational (B2+ / C1)

Contract type: Staff Augmentation - long-term project

End client: Technology / services company based in Canada

Key responsibilities

• Technically lead the ServiceNow development team.
• Design the solution architecture for the ITSM and SPM modules.
• Review and approve team developments, ensuring best practices and platform standards.
• Act as the main technical point of contact with the client for architecture, roadmap and technology decisions.
• Manage instance configuration, upgrades and platform lifecycle.
• Provide expertise in platform governance: team structure, naming conventions, environments (Dev / Test / Prod).

Preferred certifications (non-blocking)

• Certified Implementation Specialist - ITSM (CIS-ITSM) - highly desirable.
• Certified Implementation Specialist - SPM (CIS-SPM).
• ServiceNow Certified Technical Architect (CTA) - differentiator.

Additional technical skills

• Advanced command of JavaScript, GlideScript, Scripted REST APIs.
• Design of integration architectures with external platforms (LDAP, SSO/SAML, ITSM tools).
• Experience with Performance Analytics and Dashboards in ServiceNow.
• ITIL v4 (certification desirable).

Selection process:

• Resume review and certification verification.
• Technical interview in English with the client team.
• Technical assessment on the ServiceNow platform.
• Final culture / fit interview with the client.

Requirements

• Certification: ServiceNow Certified System Administrator (CSA)

• Valid and current.

• Certification: ServiceNow Certified Application Developer (CAD)

• Valid and current.

• Minimum 4 years of experience on ServiceNow, with at least 1-2 years in technical leadership or architecture roles.
• Documented experience in multi-module architecture design and definition of development standards.
• Advanced conversational English (B2+ / C1).