ServiceNow Developer / LATAM

This is a remote position.

Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)

Work mode: Remote - EST/CST time zone (Canada / US)

English level: Conversational upper-intermediate (B2+)

Contract type: Staff Augmentation - long-term project

End client: Technology / services company based in Canada

Key responsibilities

• Development, configuration and customization of ServiceNow modules in ITSM and SPM.
• System administration: user, role, ACL and platform table management.
• Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).
• Participation in requirements gathering and technical design sessions with the client team.
• Support for integration with external tools via REST/SOAP APIs.
• Technical documentation of developments and configurations.

Preferred certifications (non-blocking)

• ServiceNow Certified Application Developer (CAD) - highly desirable.
• Certified Implementation Specialist - ITSM (CIS-ITSM).
• Certified Implementation Specialist - SPM (CIS-SPM).

Additional technical skills

• JavaScript applied to the ServiceNow platform.
• Knowledge of ITIL v3 / v4 methodologies "Desirable".
• Experience with REST/JSON integrations.
• Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.

Selection process:

• Resume review and certification verification.
• Technical interview in English with the client team.
• Technical assessment on the ServiceNow platform.
• Final culture / fit interview with the client.

Requirements

• Certification: ServiceNow Certified System Administrator (CSA)

• Valid and current at time of application.

• Minimum 2 years of experience working on the ServiceNow platform.
• Demonstrable experience administering ServiceNow instances (System Admin).
• Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
• Conversational upper-intermediate English (B2+).