Sr Business Analyst, Salesforce

What you would be taking on

This is an opportunity to get into healthcare technology and work at a fast pace, using AI to speed up how we design, build and deliver.

In this role, you would be the person who makes sure we build the right thing the first time. You would connect the business and technology teams across our enterprise applications, with Salesforce at the center. You would lead requirements, process analysis and backlog management across Salesforce, Zuora, Kantata, Gainsight, Marketing Cloud and Boomi integrations. We are looking for a strong analyst first: someone with deep Salesforce experience who applies the same approach to any system.

Why this role

• Shape what gets built. You would own backlog readiness, so the work our developers pick up starts with your problem statement, your requirements and your acceptance criteria.
• See the whole business. You would work with Sales, Finance, Professional Services, Customer Success and Marketing, and follow processes like quote-to-cash and the customer lifecycle across every system they touch.
• Be part of big changes. We are rethinking quote-to-cash, including a move from Salesforce CPQ to Revenue Cloud. You would help design how it works.
• Learn more than one platform. Salesforce is the center, but you would also work with Zuora, Kantata, Gainsight, Marketing Cloud and Boomi.
• Use AI every day. You would have AI tools to draft requirements, map processes and analyze data faster, so more of your time goes to the analysis that needs a person.
• Set the standard. You would define how we write requirements and documentation, and help the rest of the team follow it.
• Work that matters in healthcare. Veradigm builds technology used by physician practices, health plans and life sciences companies. The systems you improve keep that work running.

What you will do

• Manage the intake of business requests: clarify the problem, define scope, assess business value and prepare the work for the delivery backlog.
• Run requirements sessions with stakeholders across Sales, Finance, Professional Services, Customer Success and Marketing.
• Document current-state and future-state business processes, and identify gaps, risks and improvements.
• Write clear user stories, acceptance criteria and process flows in Jira, and maintain supporting documentation in Confluence.
• Own backlog readiness. Make sure work is well-defined, prioritized and ready before sprint planning.
• Take part in Agile Scrum ceremonies, including backlog refinement, sprint planning, reviews and retrospectives.
• Work with developers, admins and QA through delivery. Answer requirements questions, support testing and confirm solutions meet acceptance criteria.
• Analyze cross-system processes and data flows, such as quote-to-cash, professional services delivery and customer lifecycle, across Salesforce, Zuora, Kantata, Gainsight and Boomi integrations.
• Help prioritize work by bringing data, business impact and tradeoffs to stakeholders.
• Set and maintain requirements and documentation standards. Guide stakeholders and other contributors to follow them.
• Influence stakeholders at all levels. Push back constructively on incomplete, conflicting or low-value requests.
• Support user acceptance testing, release communications and change management.

What we need

All of these are required:

• 4+ years of business analysis experience with enterprise business applications.
• 3+ of hands-on business analysis on Salesforce, such as Sales Cloud, Service Cloud or CPQ.
• Proven ability to apply business analysis skills across multiple platforms and quickly learn new systems.
• Strong experience in Agile Scrum environments, including writing user stories and acceptance criteria.
• Hands-on experience with Jira and Confluence.
• Experience with process mapping and documentation, such as BPMN, swimlane diagrams, Visio or Lucidchart.
• Proven ability to influence senior stakeholders without direct authority.
• Excellent written and verbal communication skills.
• A bachelor’s degree in Business, Information Systems or a related field, or equivalent experience.

What helps

• Salesforce Business Analyst or Administrator certification.
• Experience with Zuora, Kantata, Gainsight, Marketing Cloud or other SaaS business applications.
• Understanding of integration concepts and middleware, such as Boomi or MuleSoft, including data mapping and system dependencies.
• Experience with quote-to-cash, revenue operations, professional services or customer success processes.
• Basic SQL or reporting skills for data analysis.
• Healthcare technology or regulated-industry experience.
• CBAP, CCBA, PMI-PBA or Certified Scrum Product Owner (CSPO) certification.

Compensation Range:

Compensation for this job is subject to market conditions, geographic considerations, the candidate’s unique skills and experience, state and local laws, and budget. Our commitment to pay transparency is a testament to our dedication to creating a fair, equitable, and inclusive workplace. By continuously analyzing market trends, staying abreast of changes in state laws, and making budgetary adjustments accordingly, we strive to ensure that our compensation practices reflect the value we place on our associates’ unique contributions and support their professional growth.

Enhancing Lives and Building Careers

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?

Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.

Visa Sponsorship is not offered for this position.

At Veradigm, our greatest strength comes from bringing together talented people with diverse perspectives to support the needs of healthcare providers, life science companies, health plans, and the patients they serve. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions. Veradigm offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Veradigm’s policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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