Trainee Motor Claims Handler
As a Motor Claims Handler, you will be responsible for proactively managing the claim in terms of the damage sustained to the claimant’s vehicle from the accident. Focusing on reducing any hire periods by monitoring and working to tight deadlines to ensure the claimant is put back into their pre-accident position as quickly and efficiently as possible, whilst ensuring our customer does not incur any unnecessary further costs.
You will also need to liaise with engineers, Brokers, Policy Holders, third party companies and/or garages over the phone and occasionally via email/ letter to review the accident circumstances and investigate who is liable for the incident.
- Strong attention to detail
- Proactive, organised and effective time management
- Diligent written and verbal communication skills
- Active listening and empathy managing calls
- Decisive decision making
- Enthusiastic, determined and target driven to achieve results individually and as part of a team
- Willingness to learn and ask questions to support in own development
- Computer Literate
Core Benefits
- 25 days holiday plus Bank Holidays and Wellbeing time
- Option to buy/sell holiday
Monday-Friday working week
Hybrid working (once reached competency)
Smart casual dress code
Pension Scheme
Progression opportunities
Annual Awards Night
Charity fundraising events (in office)
Annual performance related salary review
Access to learning and development resources - including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
Free yearly eye test
Group Life Assurance & Income Protection
Private Medical Insurance (optional)
Employee Assistance Program (EAP)
Volunteers Week
The opportunity to opt into the following flexible benefits (at a cost to you):
Cycle to work scheme
Critical illness insurance
Dental insurance
Health screening
Travel insurance
Home technology
Share save scheme
Give as you earn