Business Support Administrator

We are now looking for several Business Support Administrators to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.

As a Business Support Administrator, you will manage the incoming correspondence, whether this be via email or telephone calls. The focus will be on allocating the correspondence to the correct claim, creating a new file where one does not exist, and ensuring all applicable actions are carried out on the claim as per the relevant correspondence and the agreement with our customers. You would be responsible for answering all incoming calls and transferring them where necessary in a professional manner.

It doesn’t need to stop there, we pride ourselves on progressing our employees, which means you could develop into a Claims Handling team within time.

• Data extract all relevant claim information from the document onto the system where required with heightened attention to detail/accuracy
• Scan incoming physical post to the system
• Create all new claims on the systems where applicable, highlighting duplicate claims where necessary
• Complete bulk upload spreadsheets, distribute and action responses where required
• Redirect correspondence required
• Handle inbound calls professionally and transfer to the correct area where appropriate
• Identify post that needs urgent action and escalate as appropriate
• Manage work efficiently to enable customer Service Level Agreement’s, individual targets and team targets are met
• Maintain a high standard of quality on work produced to meet both internal and external audit requirements
• To deliver professional standards of customer service to internal and external customers

• A keen eye for detail and a commitment to accuracy
• Confidence using computers and learning new systems
• A customer-focused approach and a passion for delivering great service
• Clear, professional communication skills, both written and over the phone
• A collaborative mindset and enthusiasm for working as part of a team
• Strong organisation skills and the ability to manage priorities effectively
• A proactive, motivated and determined approach to getting things done
• Patience, positivity and enthusiasm, even when priorities shift
• A genuine willingness to learn, develop and take on new challenges

What we offer

• 25 days holiday + Bank Holidays + Ability to Buy & Sell Holiday + Wellbeing time
• Progression opportunities
• Pension Scheme
• Group Life Assurance
• And more

#LI-MS1#Hybrid