QA Engineer (Software)

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better.

Technology is at the heart of everything we do, and we like to stay ahead of the curve. We don’t wait for new technologies to become mainstream: we explore, test and research them before they reach the market, so our customers always benefit from the latest innovation.

About The Role

We now have the opportunity for a QA Engineer to join our IT Telephony team, responsible for Verisure's contact center platform across 18 countries.

You will work hand in hand with our AI Engineers as part of a Scrum-based agile team, planning, designing, executing and automating tests to ensure that every solution we deliver is reliable, secure and provides an outstanding experience to our customers.

You will work on AI agents and conversational solutions that bring the power of agentic AI to our contact center, as well as other exciting projects within the team.

Location: Verisure Tech Hub - Alicante, Spain.

The role will be based at our technology site in Alicante, backed by over 1,700 technologists worldwide and powered by one of Europe's largest IoT platforms.

Your Future Team

You will join the IT Telephony team, responsible for Verisure's contact center platform across 18 countries.

Working closely with AI Engineers, Product Owners, Software Engineers, Tech Leads, Architecture, Infrastructure, Operations and Business teams, you will play a key role in ensuring the quality of our technology solutions.

You will be the voice of quality within the team, promoting a shift-left quality culture and helping deliver reliable, scalable and innovative solutions.

Testing AI is different from testing traditional software: responses are not always deterministic, quality is not simply pass or fail, and the entire interaction matters. We are also embracing AI-driven testing approaches to make our processes smarter and faster.

The Opportunity

• Quality Strategy & Agile Ways of Working: Define and evolve the team's test strategy, including test coverage, test pyramid, acceptance criteria and Definition of Done. Participate actively in Scrum ceremonies, identify risks early and promote a shift-left quality culture.
• Test Design & Management: Design, document and maintain test plans and test cases, manage execution and traceability in Jira/Xray, and take ownership of defects from detection and reproduction through prioritisation, follow-up and root cause analysis.
• Test Automation & DevOps: Design, build and maintain scalable automation frameworks. Automate integration, API and regression tests, integrate them into CI/CD pipelines and promote BDD and TDD practices using Gherkin.
• End-to-End Testing & Releases: Design and execute end-to-end tests validating complete customer interactions across channels, platforms and backend systems. Validate integrations between AI agents, contact center platforms and internal systems, and coordinate UAT activities with business stakeholders and country teams.
• Quality of AI Solutions: Define evaluation approaches for AI agents, including test datasets, reference conversations, scoring criteria and acceptance thresholds. Automate conversation simulations and regression testing, validating robustness, safety and guardrails.
• AI-Driven Testing: Use AI tools and agentic approaches in your daily work to optimise testing processes, including test case generation, script creation, test data generation and defect analysis.
• Non-Functional Testing: Plan and execute performance and load tests to validate latency, concurrency and scalability. Support security testing and ensure compliance with GDPR and data protection requirements.

Tech Stack

Python | JavaScript / TypeScript | Java | Postman | Newman | REST Assured | Playwright | WebdriverIO | Cypress | Cucumber | Gherkin | Jira | Xray | Git | Jenkins | GitHub Actions | GitLab CI | k6 | JMeter | Locust | AWS | Docker | GitHub Copilot | Claude | LangSmith | DeepEval | Ragas | promptfoo

Required Qualifications

• At least 3 years of hands-on experience as a QA Automation Engineer or in a similar QA role.
• At least 2 years of experience with QA tools such as Playwright, WebdriverIO, Cucumber, Postman, Xray and Jira.
• Experience with at least one scripting/programming language: Python (preferred), JavaScript/TypeScript or Java.
• Proven experience building and maintaining automation frameworks and integrating them into CI/CD pipelines in a DevOps environment.
• Hands-on experience with API testing and end-to-end testing of distributed systems with multiple integrations.
• Strong knowledge of QA best practices, including test design techniques, testing levels and types, risk-based testing, test pyramid and Page Object or similar patterns.
• Experience working in agile teams (Scrum/Kanban) as an embedded QA.
• Practical experience using AI tools in daily work (e.g. GitHub Copilot, Claude) to accelerate testing and technical tasks.
• Ability to analyse logs, traces and data to investigate defects and identify root causes.
• Fluent technical English and Spanish, both written and spoken.

⭐ Nice to Have

• Experience testing AI, LLM-based applications or chatbots, and understanding the challenges of non-deterministic systems.
• Experience integrating agentic AI into the software development lifecycle, including AI-generated tests, automated test maintenance and AI-assisted defect triage.
• Experience in contact center, CCaaS or telecommunications environments.
• Experience with performance testing of real-time systems.
• Knowledge of security testing (OWASP) and data protection regulations (GDPR, EU AI Act).
• ISTQB certification (Foundation or Advanced) or equivalent.
• Experience coordinating UAT with business users in multi-country environments.
• Knowledge of other languages spoken in our operating countries (French, Italian or Portuguese).

Soft Skills & Mindset

• Quality mindset and attention to detail: You care about delivering high-quality solutions without losing sight of the bigger picture and business priorities.
• Ownership and accountability: You take responsibility, manage priorities independently and drive tasks through to completion.
• Adaptability and flexibility: You thrive in fast-moving environments, adapt quickly when priorities change and can manage multiple projects simultaneously.
• Curiosity and critical thinking: You enjoy investigating problems, challenging assumptions and breaking things to make them stronger.
• Communication and collaboration: You work effectively with technical and business stakeholders, clearly communicating risks, findings and recommendations.
• Continuous learning: You are curious about emerging technologies and eager to explore how AI is transforming software testing.

If you're not sure you meet every requirement, we encourage you to apply anyway - you might have a good fit for this role or another opportunity within our team.

What Verisure Offers You

Lunch Included - You won't need to pay for your daily meal when you are at the office!

Dynamic Culture - Work in an open-plan environment where you can interact and collaborate with talented professionals from different teams and backgrounds.

International Impact - Your solutions will reach customers across up to 18 countries.

Continuous Learning & Development - Access to Tech Learning and Tech Career Plans to support your professional growth.

Collaborative Environment - Work within a Scrum-based agile team, collaborating with AI Engineers and multiple technical and business stakeholders.

Join Us!

At Verisure, we are committed to building a diverse and inclusive workplace. We believe that collaboration, trust, and different perspectives make us stronger.

Interested in combining quality engineering, test automation and artificial intelligence to build innovative technology solutions?

Apply today and be part of our team.

For questions regarding this position, please contact:

Enrique Barajas Luque

[email protected]

Our Company DNA

Passionate in Everything We Do

Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do.

Committed to Making a Difference

We are courageous, we deliver what we promise through hard work and resilience. We make a difference through operating with discipline and doing what is needed. We are hands-on, and we aren't afraid to get into the detail. We deliver results and execute with excellence.

Always Innovating

Our people make the impossible possible; it's a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small.

Winning as a Team

We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fuelled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible.

With Trust & Responsibility

Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And we do this with humility while being honoured to play such an important role in society.

Diversity, Inclusion, Equity & Belonging

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.