Manager, Client Solutions

Job Purpose:

The Manager of Client Solutions is responsible for managing key client accounts within our kitting/co-packing operations, ensuring high levels of customer satisfaction, optimizing processes and driving overall account growth. This role will also lead a dynamic team focused on delivering exceptional service ensuring our clients receive highest level of support and product quality.

Job Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for key clients, understanding their needs and ensuring satisfaction with our kitting/co-packing services.
• Build and maintain strong relationships with clients, addressing concerns and identifying opportunities for upselling and cross-selling.
• Conduct regular meetings to review account performance and identify areas for improvement.
• Collaborate with clients to understand their needs and propose tailored kitting/co-packing solutions.

Project Oversight:

• Oversee projects from initiation to completion, ensuring timelines and quality standards are met.
• Coordinate with cross-functional teams, including production, logistics, and quality assurance, to ensure seamless execution of projects.

Team Leadership:

• Manage, mentor and guide junior account managers and support staff providing guidance and support to enhance their performance and professional development.
• Foster a collaborative and motivated team environment that encourages innovation and accountability and ensure successful project outcomes.
• Performance Analysis and Process Improvement:Monitor and analyze team performance metrics, implementing strategies to improve efficiency and client satisfaction and prepare regular reports on account status, project progress, and team performance.

•Work collaboratively to implement best practices and standard operating procedures for account management.

Additional Responsibilities & Qualifications:

• 5+ years of experience in account management, preferably in a kitting/co-packing environment to include hands on experience in co-packing facility.
• Proven experience leading and developing teams. •Strong understanding of kitting processes. •Analyze industry information and competitive landscape to identify trends and determine appropriate marketing strategy for domestic and international campaigns. •Excellent listening, negotiation, presentation and attention to detail skills. •25% travel required.

Work Experience:

•1-3 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.•5-10 years of related job experience.•Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.•Ability to work quickly and efficiently.•Excellent verbal, written, people, and diplomacy skills are required.•Experienced in providing leadership to others regarding work related systems, processes, and challenges.•Experience of interpreting strategy and policy in order to set and deliver objectives.•Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.•Experience with Salesforce.com or other CRM is preferred.•Proficient with Microsoft Office Suite.•Strong customer service skills (friendly, courteous and helpful).•Strong planning and organization skills are required.

Education:

•Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.