Senior AI Engineer

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

As a Senior AI Engineer within our team of propensity modelers, you will be responsible for the technical execution of Verizon's transition to a modern, agile pod model. You will work directly at the critical touchpoints of the customer lifecycle and high-impact trigger events, providing the advanced machine learning support needed to unlock deep microsegmentation and hyper-personalization. Your work will directly empower marketers, optimize customer journeys, and drive down churn across our most critical customer segments.

Responsibilities include:

• Leading the design, development, and optimization of agentic AI, LLM, and machine learning/deep learning solutions.
• Building, training, and deploying our high-priority propensity models to predict customer behaviors, churn risk, and key lifecycle triggers.
• Drive consolidation of overlapping propensity models into a shared customer state and unified models, reducing operational and development cost.
• Operating independently to manage end-to-end model development pipelines, from advanced feature engineering to production deployment and monitoring.
• Serving as a subject matter expert on agentic development, machine learning and predictive modeling, providing technical guidance and mentorship to junior data scientists.
• Owning the lifecycle of models deployed in high-impact areas, ensuring continuous optimization, accuracy, and measurable business performance.
• Presenting complex model insights, performance metrics, and strategic recommendations clearly to senior leadership and cross-functional business partners.

What we're looking for...

You are a data science professional who thrives on solving complex analytical problems with minimal guidance. You have a proven track record of managing high-priority machine learning projects, and you excel at collaborating directly with business partners to deliver data-driven customer experiences that impact the bottom line.

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Experience working on high-priority or high-visibility technical initiatives within a corporate setting.
• Experience designing and measuring A/B tests or uplift models for targeting.
• Strong expertise in machine learning/deep learning algorithms, including transformer, transfer learning, NLP, expertise in using Pytorch and scikit-learn packages, as well as probability calibration and time-based validation.
• Experience with Python, R, and SQL for advanced statistical modeling and large-scale data extraction.
• Experience with cloud platforms (e.g., GCP, AWS, or Azure) and production MLOps tools for tracking and maintaining model workflows.

Even better if you have one or more of the following:

• Knowledge of LLM agent architecture: Google ADK, LangChain/LangGraph, multi-agent orchestration, retrieval-augmented generation RAG , MCP, A2A protocols, ONNX-based embeddings, vector databases and semantic search.
• Knowledge of cloud-scale data engineering: Big Query pipelines, GCP (Cloud Run, Vertex AI).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.