Project Manager Services Coordinator II

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent-

we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology -and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

JOB DESCRIPTION:

The role is responsible for the end-to-end coordination and execution of full-string battery installation projects, including order processing, scheduling, logistics, delivery, installer coordination, and project completion. The position ensures accurate and timely execution while optimizing cycle time, inventory, transportation costs, and customer satisfaction.

KEY RESPONSIBILITIES:

Project Coordination & Scheduling

• Review battery orders for accuracy and project readiness.
• Coordinate installation schedules with customers, Service Partners, Customer Engineers, and internal stakeholders.
• Confirm installation dates and ensure project milestones are met.

Customer & Project Readiness

• Manage customer requirements, including COIs, permits, site documentation, and access requirements.
• Ensure all installation prerequisites are completed to avoid project delays.

Order & Logistics Management

• Maintain project trackers and the Daily Battery Revenue Spreadsheet.
• Coordinate battery sourcing, shipping, and delivery while balancing cost, inventory, and customer requirements.
• Partner with planners and stakeholders to support complex and large-scale projects.

Shipment & Queue Management

• Monitor shipments and proactively resolve delivery issues or delays.
• Manage inquiries and requests received through the Full String Queue.

Project Execution & Support

• Track project progress through completion and ensure timely issue resolution.
• Provide after-hours or weekend support for critical customer installations when required.

Customer Commitment

• Deliver responsive and accurate support through effective communication and problem-solving.
• Own customer concerns from request through resolution.
• Ensure service commitments, timelines, and quality standards are met.
• Collaborate with teams to fulfill customer requirements efficiently.

Reporting & Communication

• Maintain transaction records, reports, and project trackers.
• Support team meetings by sharing updates, best practices, and process improvements.

Continuous Improvement & Team Support

• Identify process improvement opportunities and recommend solutions.
• Participate in training, quality programs, and continuous improvement initiatives.
• Provide backup support for related functions and contribute to cross-functional initiatives.

REQUIREMENTS:

• Bachelor’s degree in supply chain, Logistics, Business Administration, or a related field, or equivalent experience.
• Minimum of 2 years of experience in project coordination, supply chain, logistics, order management, or related functions.
• Experience with SharePoint, Smartsheet, and similar collaboration tools.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.

CORE COMPETENCIES:

• Excellent verbal and written communication skills.
• Strong organization, prioritization, and time management.
• High attention to detail and accuracy.
• Proven ability to manage competing priorities and meet deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Customer-focused, collaborative, and adaptable mindset.
• Proficiency in written and spoken American English.
• Working knowledge of U.S. geography and transportation systems.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example