Service Support Coordinator I

Job Description:

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty)
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty)
• Improvement on Productivity and Efficiency
• Individual Development
• Adhoc/ Stretch Assignments

Qualifications:

• College graduate of any course
• With 1 year of related experience
• Previous experience within a service environment performing administrative functions.
• Previous experience on supply chain (order management, purchasing and logistics)
• Focused with strong administration, analytical and organizational skills.
• Possesses initiative and a strong sense of ownership and responsibility
• Keen attention to details.
• Comprehensive administrative/clerical/back office experience
• Time management skills
• Must be able to work with minimal supervision.
• Works well with others; team player
• Strong sense/knowledge of the service business
• Fluent English written and verbal skills
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.