Client Success Partner Integration Manager

As a Client Strategy Partner Integration Manager at Vida, you will lead the end-to-end implementation of our strategic third-party benefits administration partnerships, including medical, pharmacy, TPA, and claims. You will be the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams, working closely with Product PMs to turn partner technical requirements into seamless client implementations. Along the way, you will manage partner-specific workflows, configurations, and timelines, and help shape Vida's ongoing business strategies and programs alongside our partners and internal teams.

This role is client-facing and calls for strong communication, relationship-building, and business judgment. You will lead projects across Product, Engineering, Analytics, Sales, and Marketing, as well as with external partners.

If you thrive in a fast-paced startup, enjoy working with partners and customers, want to be part of the cutting edge of healthcare, and think strategically about business and partnership opportunities, we'd love to meet you.

Responsibilities:

• Own the end-to-end implementation work stream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
• Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
• Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
• Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
• Support Vida commercial and strategy teams in vetting of partner clients.
• Be “the face of Vida” for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
• Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
• Lead internal collaboration efforts across Product, Design, Engineering, Analytics, Sales, and Marketing to develop and implement solutions addressing partner needs.
• Understand priorities among clients, partners, and key stakeholders as well as identifying additional opportunities for enhancements.
• Conduct partner level performance reviews to understand opportunities to drive scalability and and growth scale.
• Additional responsibilities as needed.

Qualifications:

• Bachelor’s Degree at a minimum.
• 5+ years in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting.
• Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success.
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
• Familiarity with key healthcare administration and payer processes.
• Strong project management skills, exceptional attention to detail, and comfortable navigating operational ambiguity.
• Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
• Ability to create and utilize work plans to effectively prioritize and manage multiple concurrent priorities and tasks across one or more work streams.
• Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
• Ability to develop and maintain leadership level relationships internally and externally.
• Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
• Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
• Must be very organized and a team player.
• Proficient in the use of web and mobile technologies, powerpoint, and excel.