Implementation Operations Manager

Vida Health is looking for an Implementation Operations Manager to join our Client Success TechOps team. You will be the technical and operational point of contact for client implementation work between Vida and our clients and vendors - owning the full lifecycle of program changes, partner changes, and new client implementations from sales handoff through ongoing quality assurance and process improvement. You will also support broader implementation operations tasks such as configuration in Admin, B2B, & Command Center, billing file configuration, data exchange, and other critical deliverables required for new client launches.

You will work closely with Client Success Implementation Managers, Account Managers, Data Operations teams, Clinical Operations Leads, Client Technical teams, and Vida's Product & Engineering teams to ensure new and existing clients are reliably, accurately, and at scale. A key part of your work will happen in Vida's Client Command Center: Configure platform, and your insights will directly shape how we standardize and evolve our implementation practices.

Responsibilities:

• Execute Client Success led initiatives including documentation of the process, action plan and status on each item in the plan (e.g., issues, resolution and as well as client associated questions/responses).
• Track current and new client details as ongoing reference source.
• Align internal stakeholders, and drive progress on client-facing deliverables and issue resolutions.
• Map client data to internal schemas, run test loads, and perform QA to ensure high data quality and error-free ingestion.
• Monitor SLAs for data processing, maintain operational dashboards, and drive quick resolution of pipeline issues.
• Support file configurations, launch readiness, and platform tooling enhancements within Client Command Center.
• Onboard client files through GCS and Fivetran into DBT models. This includes canonical mapping, eligibility matching, and QA of fill rates.
• Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery.
• Collaborate with Engineering to validate ingestion pipelines and surface file anomalies.
• Source and align on requirements for program configuration alongside Product and Account Management stakeholders.
• Update operational tables and maintain changelogs for rule configuration changes.
• Implement billing workflows using Google Sheets, dbt, and SQL transformations.
• Configure pricing, billable items, engagement rules, and grace periods based on contract requirements.
• Validate end-to-end setup using dashboards and raw data pipelines.
• Deploy optimized program rules using custom Python scripts and Firestore.
• Partner with QA to validate member onboarding logic to ensure setup was implemented accurately.
• Coordinate with Product, Client Success, Engineering, and Analytics to ensure readiness across all launch-related workflows.
• Communicate clearly with both technical and non-technical stakeholders.
• Participate in continuous improvement efforts for tooling, templates, and SOPs.
• Serve as a liaison to key Client Success partners (e.g., Marketing, Reporting/Analytics, Product, Engineering) to enhance coordination and visibility into action plans and status of deliverables/priorities.
• Proactively optimize workflows to increase efficiency, reduce manual effort, and scale repeatable processes.
• Additional responsibilities as needed.