Staff Product Manager, Operations Systems

Most product managers build what members, providers, or clients see. This role builds the systems that make the whole company run.

Behind every member interaction at Vida is a chain of systems: eligibility data, our member admin tools, Zendesk, Braze, our EHR, pharmacy and device vendors, and a data warehouse. Today, too many of those links are held together by spreadsheets, manual steps, and a few people who know where everything lives. When a link breaks, a member waits, a support agent files a ticket, and an engineer goes digging.

You'll own that layer. You'll learn how our member support, clinical operations, and device operations teams actually work, map how our tools talk (or don't) to each other, and set the vision and roadmap for how they should. You'll partner with a dedicated engineer, our Zendesk lead, and the operations leaders who depend on these systems every day.

This is a Staff-Level role reporting directly to the VP of Product. You won't be embedded in another product team, so we need someone who can find the work, frame it, prioritize it, and drive it with minimal oversight.

Responsibilities:

Qualifications:

Preferred: