Air Logistics Gateway Operation - Administration Support

Air Logistics Gateway Operation - Administration Support

Location: Bangkok, Thailand

Business Unit: Air Logistics

Employment Type: Contract (สัญญาปีต่อปี)

Salary Range: THB 20,000-25,000 per month (TBC)

Reports to: As per organizational structure

About the Role

We are looking for an Air Logistics Gateway Operation - Administration Support to support the day-to-day coordination of air freight gateway operations. The role is responsible for ensuring timely and accurate booking coordination, following up with airline partners, maintaining up-to-date shipment information, and supporting overall operational efficiency and service quality.

This position is ideal for someone who is detail-oriented, organized, and comfortable coordinating with multiple stakeholders in a fast-paced logistics environment.

Key Responsibilities

1. Airline Booking & Operational Coordination

• Monitor booking confirmations and proactively follow up with airlines to ensure timely acceptance and confirmation.
• Coordinate with airline partners regarding booking discrepancies, available space, flight schedules, and operational changes.
• Follow up on pending or exceptional cases to ensure shipments progress according to operational requirements.
• Escalate urgent cases, delays, capacity constraints, or operational disruptions to the relevant operations team for timely resolution.
• Maintain effective communication with internal teams and external airline partners.

2. Shipment Data & System Administration

• Accurately update booking and shipment information in the company system, including flight schedules, MAWB/HAWB details, cargo status, and other relevant information.
• Ensure all mandatory data fields are completed accurately and within the required timelines.
• Conduct daily checks to identify missing, incorrect, or inconsistent shipment information.
• Correct data discrepancies and coordinate with relevant stakeholders when additional information is required.
• Ensure all system updates comply with company SOPs and customer requirements.

3. Documentation & Process Support

• Upload booking confirmations, airline notices, and other supporting documents into the relevant systems in a timely manner.
• Maintain accurate and organized operational records for reference and audit purposes.
• Support the Gateway Operations team with administrative and coordination activities as required.
• Follow established processes and procedures to maintain data accuracy and operational compliance.
• Contribute to continuous improvement of administrative and operational processes.

Key Stakeholders

Internal:

• CCL
• OCC
• RCC
• GS
• Procurement & Gateway
• Business Development
• Air Logistics Operations teams

External:

• Airlines and airline representatives
• Other relevant logistics and service partners

Qualifications & Requirements

• Bachelor's degree or diploma in Logistics, Supply Chain, Business Administration, or a related field is preferred.
• Previous experience in air freight, logistics, freight forwarding, airline operations, or administration will be an advantage.
• Good coordination and communication skills.
• Strong attention to detail and accuracy when handling shipment and booking information.
• Good computer skills and ability to work with operational systems and Microsoft Office.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good problem-solving and follow-up skills.
• Able to communicate effectively with both internal stakeholders and external partners.
• Good command of English is preferred.

Key Competencies

• Attention to detail
• Operational coordination
• Data accuracy and administration
• Communication and follow-up
• Problem solving
• Time management
• Teamwork and collaboration
• Customer and service orientation

Working Environment

This is a hands-on operational support role within the Air Logistics Gateway function. The successful candidate will work closely with internal operations teams and airline partners to ensure bookings, shipment information, and supporting documentation are handled accurately and on time.