IT Executive (Infrastructure & Cybersecurity Support)

We are looking for a hands-on IT Executive to be VINCAR’s primary in-house resource for daily IT operations and cybersecurity coordination. You will support users, administer Microsoft 365 and access, identify practical IT and security gaps, and coordinate external service providers to ensure that approved improvements are completed and properly documented.

Key Responsibilities

• Provide first-line support for computers, mobile devices, printers, software, telephony and network connectivity.

• Set up and maintain Windows devices, user accounts, applications and other IT equipment.

• Administer Microsoft 365 and Microsoft Entra ID, including email, Teams, SharePoint, OneDrive, licences and multi-factor authentication.

• Manage IT onboarding and offboarding, user access, device setup and account deactivation, subject to required approvals.

• Review the IT environment and identify basic cybersecurity risks, outdated systems and areas requiring improvement.

• Maintain a cybersecurity improvement list and follow up with external service providers until approved actions are completed and verified.

• Obtain proposals, compare recommendations and recommend suitable vendors or solutions for Management’s consideration.

• Arrange authorised simulated-phishing exercises and coordinate follow-up awareness training for staff.

• Monitor backups for Microsoft 365 and other critical systems, and coordinate documented restoration tests.

• Maintain practical incident-response, escalation and recovery procedures, and coordinate specialist support when required.

• Maintain IT asset, software licence, warranty, subscription and renewal records.

• Provide Management with regular updates on IT issues, security gaps, backup status, incidents and outstanding actions.

Requirements

• Diploma or degree in Information Technology, Computer Science, Cybersecurity or a related discipline, or equivalent practical experience.

• Approximately 2 to 4 years of relevant experience in IT support, IT operations or systems administration.

• Practical knowledge of Microsoft 365, Microsoft Entra ID, Windows 10 and 11, networking, endpoint protection, user access and backup procedures.

• Basic knowledge of cybersecurity risks, phishing, vulnerabilities, incident escalation and restoration testing.

• Strong troubleshooting, documentation, communication and follow-up skills.

• Able to work independently and coordinate effectively with internal stakeholders and external service providers.

• Relevant Microsoft, CompTIA or ITIL certifications will be advantageous but are not mandatory.

Skills

Communication, ITIL Certified, Microsoft 365, Disaster recovery planning and testing, Onboarding, Backup Procedures, CompTIA, First Line Technical Support, Device Management, IT Security Assessments, Computer Science, Phishing, Liaising With Internal Stakeholders, Cybersecurity, Business Recommendations, Information Technology and Network Security