Senior IT Infrastructure Support Engineer

# Desired Candidate Profile

• 12+ years of experience in desktop support, IT infrastructure support, and end-user computing.
• Strong experience supporting corporate users and enterprise IT environments.
• Hands-on experience with Windows endpoint management and SCCM.
• Experience supporting Microsoft 365, Active Directory, and enterprise authentication.
• Experience in onsite and remote technical support.
• Exposure to retail technology, POS systems, and multi-site IT operations.
• Experience managing IT assets, hardware deployments, and equipment lifecycle activities.
• Strong troubleshooting, incident management, and escalation-handling skills.
• Excellent customer service, communication, and coordination capabilities.

#Required Technical Skills

• Windows 10/11, Windows Server
• Microsoft 365, Outlook, Teams, and OneDrive.
• Microsoft SCCM / Endpoint Configuration Manager.
• Windows imaging, application deployment, and patch management.
• Active Directory and user account administration.
• ServiceNow, BM Remedy, ITSM
• LAN/Wi-Fi, TCP/IP, DHCP, DNS, switches, and access points.
• VMware / vSphere infrastructure support.
• PowerShell scripting and automation.
• POS systems, receipt printers, and retail IT infrastructure.
• Microsoft Teams Rooms and meeting-room AV support.
• MFA, Windows Hello, endpoint security, and Zscaler.
• IT asset management, vendor coordination, and hardware lifecycle management.

#Preferred Certifications & Training

• Microsoft SCCM / Endpoint Configuration Manager Training.
• VMware vSphere ESXi and vCenter Administration.
• Microsoft Windows and infrastructure administration training.

Skills

Switches, Troubleshooting, Endpoint Management, support of IT systems, ICT, Architect, Active Directory, SCCM, BMC Remedy, Onsite Support, VMware vSphere, Imaging, Windows Server, Team Management, It Environment, Retail Industry, Application Deployment, IT Asset Management, Service Delivery