Специалист 2ой линии поддержки Портбилет/МОМ

Vipservice • Russian: C1 • English (Optional) • Data & Analytics • Information Technology • 1 day ago
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Salary
≈ $12k – $25k per year (Estimated)
Location
Remote (EAEU, 9am - 6pm)
Employment
Full-Time
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Vipservice

Vipservice is a Russian travel holding company headquartered in Moscow and established in 1995. The company functions as a large-scale consolidator for air and railway tickets, offering sub-agent business solutions, corporate travel management, MICE services, and specialized online booking platforms such as Portbilet and HotelStar. It operates a network serving more than 13,000 sub-agents and corporate clients throughout Russia and the CIS, maintaining strategic partnerships with international airlines, hotel chains, and global distribution systems.
vipservice.ru • HQ: Moscow, Russia • Travel & Tourism • Information Technology • Data & Analytics • 1001-5000 employees • Est. 1995
Обязанности:
  • Прием и обработка обращений по техническим сбоям в системе (по телефону, e-mail);
  • Постановка задач разработчикам на доработки функционала, контроль сроков, приемка, тестирование;
  • Консультации внешних и внутренних пользователей по функционалу системы;
  • Создание учебного материала/инструкций для внутренних пользователей;
  • Поддержка/изменение настроек между системами.
Требования:
  • Аналитический склад ума;
  • Умение работы с большим массивом данных;
  • Опыт работы в поддержке (Helpdesk) с соблюдением SLA;
  • Внимательность и ответственный подход к задачам;
  • Умение самостоятельно работать и находить нужную информацию;
  • Опыт работы в JIRA, Confluence;
  • Желательно понимание что такое логи, API;
  • Опыт работы с онлайн системами бронирования ОВТ (как преимущество);
  • Опыт работы в GDS (одна из Sabre, Сирена, Amadeus) (как преимущество);
  • Знание специфики бизнес-тревела (как преимущество);
  • Знание английского языка (как преимущество).
Условия:
  • Стабильная заработная плата;
  • Оформление по ТК РФ;
  • ДМС + стоматология;
  • График работы: 5/2 с 09.00 до 18.00 (сб и вс выходные);
  • Место работы м. Бауманская/Электрозаводская.
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