L2 Production Support Engineer

Virtusa Corporation • Commerce • Information Technology • PHP • SQL • 4 days ago
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Salary
≈ $12k – $28k per year (Estimated)
Location
In office (Hyderabad)
Experience
6+ years exp
Employment
Full-Time

First seen by Alion on Oct 21, 2026.

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Virtusa Corporation

Virtusa (Virtusa Corporation) is a global digital engineering and information technology services company that provides digital transformation, IT consulting, cloud modernization, and systems integration solutions. Headquartered in Southborough, Massachusetts, the firm operates delivery centers and regional hubs across North America, Europe, and the Asia-Pacific region - with major operational bases in India and Sri Lanka. Founded in 1996, it serves Global 2000 enterprises across sectors such as banking and financial services, healthcare, life sciences, telecommunications, insurance, and retail, utilizing an engineering-led approach to optimize core platforms, deploy AI-driven capabilities, and accelerate business operations.
virtusa.com • HQ: Southborough, United States • Software • Information Technology • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • Custom Software Development • 501-1000 employees • Est. 1996
Tech stack of Virtusa Corporation
Backed by CRV
Job Requirements

L2 Production Support Engineer - Senior (Senior)

Seniority Level: Senior / L2 Production Support Engineer

Recommended Experience: 6 – 8+ Years in Enterprise Application Support, Systems Integration, and Major Incident Lead roles

Virtusa Confidential - Genericized Job Descriptions For External Posting

Virtusa IT Support Services | Client Operations Job Descriptions

Role Overview: Leads incident response during critical application outages, integration failures, and complex system defects. Owns application stability across multi-tier digital architectures including Adobe Commerce, CMS, financial planning, and LMS platforms.

Key Responsibilities

  • Major Incident Leadership (P1/P2): Lead emergency technical triage bridge calls during major outages across e-commerce, CMS, LMS, and CRM platforms.
  • Integration & API Architecture Diagnostics: Analyze complex integration faults across REST APIs, ESB middleware, enterprise databases, and third-party web services.
  • Engineering & Vendor Escalation: Collaborate with software engineering teams, review code hotfixes, validate deployments in non-prod/prod, and direct vendor escalation.
  • Root Cause Analysis (RCA): Conduct post-incident RCAs, publish formal corrective action reports, and design automated alerts to prevent recurring failures.
  • Technical Mentorship & Governance: Establish operational run books for mid-level application support engineers and enforce resolution SLAs.

Key Technical Stack & Tools: Dynamics 365, Adobe Commerce (Magento), Enterprise CMS (Sitecore), Solver, LMS Platforms, Azure Integration Services, ADO, SQL, Application Insights / Dynatrace.

Required Qualifications: Bachelor's or Master's degree in CS or Software Engineering. 6+ years in production application support for multi-tier enterprise systems. Expert SQL and API diagnostic skills.

Work Experience

7-10Years
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