Food Runner

Salary Range: $18.21 per hour, plus tips

Summary / Objective

The Food Runner assists the Servers and Bartenders through food and beverage running to provide the guests with the best possible service experience. Delivering food to our customers in all areas of Poppy Bank Epicenter, including Sports City, Chucks’ Bowling and Game On Arcade. Working at the café area selling and serving our coffee, ice cream and snacks.

Employee Perks

Poppy Bank Epicenter is where Sonoma County comes together. We are North Bay’s largest all-in-one destination for sports, fitness, and entertainment! As a member of our team, you may be eligible for food discounts, free/discounts on selected games, attractions and events, free memberships for Sports City and credits for setting up your own soccer league, free pick-up play for soccer/basketball and much more. If you have a passion for sports and entertainment, crush it when it comes to customer service, and enjoy helping people have fun, we want YOU!

Essential Functions

• Maintain company safety and sanitation standards.
• This position may be cross trained to work the expo line in the kitchen.
• Maintain cleanliness of wait stations and sales floor.
• Empty trash, spot sweeps and mops, as necessary.
• Perform opening and closing duties, including, but not limited to, stocking condiments, rolling silverware, stocking cups, plates, and etc.
• Maintain stock of operating supplies.
• Bus and reset tables.
• Follow all food and beverage transportation guidelines to ensure the best possible guest experience.
• Make sure that all bus tubs are clean and consistently emptied.
• Keep all seating areas clean, including chairs, barstools, booths, booster seats and highchairs.
• Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
• Provide excellent guest service in a friendly, positive, efficient, and enthusiastic way.
• Always greet guests with a smile and a positive attitude.
• Identify potential problems and communicate with supervisors and management to help prevent issues from negatively impacting guest experience.
• Promptly contact game techs, supervisors, or management to alleviate issues when questions/issues arise in those areas.
• Make sure guests leave happy with their experience, enlisting the help of other team members, supervisors or managers as needed.
• Maintain proper stock of supplies, communicating needs or shortages with management.
• A positive attitude.
• Uniform requirements: Safe and neat uniform consisting of black pants, black nonslip shoes.
• Other duties as directed.

Work Environment

This job operates in a kitchen environment, as well as guest service areas. Proper training will be given prior to using any dangerous equipment. Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals.

Physical Demands

The employee is required to stand 100% of their shift, and stoop or kneel. The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.

Reasonable Accommodation

The essential duties, responsibilities, qualifications, and physical demands described in this Job Description are representative of those that must be met by a Food Runner to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions so long as the accommodation does not cause undue hardship on Santa Rosa Entertainment.

Qualifications and Skills

Required

• Be a team player. Look for opportunities to help another team member.
• Work hard to maintain and promote a positive work environment.
• Available to work all shifts: days, nights, weekends, and holidays, as necessary.
• Have the ability to work in a noisy, fast-paced environment with many distractions.
• Have the ability to lift and carry up to 30 lbs.
• Have the ability to move around the facility and walk or stand 100% of the shift.
• Have the ability to reach, bend, stoop, mop, sweep and clean frequently.
• Must be age 18 or above.
• Must have Alcoholic Beverage Control (ABC) Responsible Beverage Service (RBS) certification.
• Must have Food Handlers Certificate.

Preferred

• Experience working in commercial kitchen.
• Guest service skills.
• Bilingual a plus.

Other Duties

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer