Guest Services Attendant

Salary Range

$18.21- $19.12 per hour

Summary / Objective

The Guest Services Attendant assists guests in their entertainment experience throughout the Epicenter building, ensuring their area is safe, functional, clean, and most importantly fun.

Employee Perks

Poppy Bank Epicenter is where Sonoma County comes together. We are North Bay’s largest all-in-one destination for sports, fitness, and entertainment! As a member of our team, you may be eligible for food discounts, free/discounts on selected games, attractions and events, free memberships for Sports City and credits for setting up your own soccer league, free pick-up play for soccer/basketball and much more. If you have a passion for sports and entertainment, crush it when it comes to customer service, and enjoy helping people have fun, we want YOU!

Essential Functions

• Operate VR/Bowling/Laser Tag/Dark Ride /Prize Vault and other assigned areas with 100% knowledge.
• Greet guests in a prompt and friendly manner.
• Inspect Arcade/Skyzone/Guest Services/Bowling /Prize Vault and other areas to determine the need for repairs or renovations.
• Fill in where needed to ensure guest service standards and efficient operations.
• Assist guests with their purchases, suggesting items in their price range and items that they can save up for in future visits.
• Stock merchandise, maintain proper pricing and display of products.
• Communicate ideas for merchandise improvement to management.
• Maintains cleanliness of Prize Vault, countertops and all Entertainment areas.
• Ensure the safety of all guests while they are on the trampolines.
• Answer phones, give accurate information, take detailed messages or transfer to the correct extension.
• Accurately use the point of sales system to ring in guests’ game cards, reload game cards and process payments.
• Empty trash, spot sweep and mop, as necessary.
• Stock crane games and other merchandise-based games.
• Keep accurate inventory numbers to ensure cost control.
• Create a positive team environment that provides exceptional guest service and ensures all staff members perform at a consistently high level.
• Work with the Prize Vault Lead to brainstorm new ideas that drive guests of all ages to the Prize Vault.
• Ensure that all equipment is kept clean and kept in excellent working condition.
• Be knowledgeable of Entertainment policies regarding personnel and communicate promptly any violations of company policies, rules, and procedures.
• Maintain company safety, cleanliness, and sanitation standards for entire building.
• Have strong communication skills.
• Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
• Work hard to identify potential problems and communicate with supervisors and management to help prevent them from having an impact on guest experience.
• Maintain proper stock of supplies, communicating needs or shortages with management.
• Ability to grasp, lift, reach, crouch, stand, walk, and carry for long periods of time.
• A positive attitude.
• Other duties as directed.

Work Environment

This job operates in a building wide capacity. This role routinely uses electrical equipment, sharp knives, and other potentially dangerous equipment. Proper training will be given prior to using any dangerous equipment. Employees in this role are frequently exposed to hot water, potentially slippery floors, and cleaning chemicals.

Physical Demands

The employee is required to stand 100% of their shift, climb or balance; and stoop or kneel. The employee must frequently lift and/or move objects up to 20 pounds and occasionally lift and/or move objects up to 50 pounds, using proper lifting procedures.

Reasonable Accommodation

The essential duties, responsibilities, qualifications, and physical demands described in this Job

Description are representative of those that must be met by a Guest Services Attendant to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions so long as the accommodation does not cause undue hardship on Santa Rosa Entertainment.

Qualifications and Skills

Required Qualifications

• Be a team player. Look for opportunities to help another team member.
• Work hard to maintain and promote a positive work environment.
• Available to work all shifts: days, nights, weekends and holidays, as necessary.
• Has the ability to work in a noisy, fast-paced environment with many distractions.
• Has the ability to lift and carry up to 50 lbs.
• Has the ability to move around the facility and walk or stand 100% of the shift.
• Has the ability to reach, bend, stoop, mop, sweep and clean frequently.
• Strong leadership skills.
• Possess strong organizational and decision-making skills.
• Work well in fast-paced setting.
• Must be able to communicate clearly and effectively.
• Be able to work in a standing position for long periods of time.
• Must have exceptional hygiene and grooming habits.

Preferred Qualifications

• Bilingual a plus.
• At least 6 months experience in a similar capacity.

Other Duties

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change at any time with or without notice.

Santa Rosa Entertainment is an Equal Opportunity Employer