Program Support Specialist

Overview

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

For eligible employees, benefits include: Competitive compensation & benefits Medical, dental, vision Company-paid life insurance Flexible spending accounts 403(b) retirement plan

Why VCC?

• Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
• A robust training & development culture to help you grow and advance your career.
• A workplace built on respect, collaboration and passion for care.

Responsibilities

What You'll Do

Provides administrative and programmatic support to one or more programs. Implement and monitor project workplan including documentation and data collection, participant engagement, and adherence to program requirements.

• Perform quality-assurance activities, including audits and review of program documentation.
• Conduct routine reviews of program tracking systems to monitor completeness, accuracy, and compliance with program requirements.
• Maintain program databases, tracking tools, and other administrative systems to ensure information is current, complete, and accurate.
• Provide administrative follow-up and technical support to program staff related to documentation and other program and VCC requirements.
• Assist with the development, maintenance, and organization of program forms, procedures, resource materials, and other program documentation.
• Maintain familiarity with VCC programs and services, and community resources to support referrals, and linkages for participants.
• Coordinate participant screening, intake, enrollment, and referral tracking.
• Conduct outreach, engagement, and follow-up activities with youth, families, referral partners, and other stakeholders to support participant enrollment, engagement, and retention.
• Utilize youth development, peer support, trauma-informed, and strengths-based approaches when engaging participants and supporting program activities.
• Participate in program meetings and other activities necessary to support effective program operations.
• Perform other duties as assigned

Qualifications

Minimum Qualifications

• Associate degree in health education, social services, human services, behavioral sciences, education, youth development, or a related field, or an equivalent combination of education and relevant experience.
• Experience with Microsoft Excel, electronic records, databases, and/or other program data-tracking systems.
• Demonstrated ability to organize and maintain accurate records, manage multiple priorities, track deadlines, and follow through on assigned responsibilities with attention to detail.
• Ability to review information for completeness and accuracy, identify discrepancies or missing information, and appropriately follow up to resolve outstanding items.
• Experience working with youth, families, underserved communities, and/or populations served by the program.

Preferred Qualifications

• Bachelor's degree in health education, public health, social work, psychology, sociology, education, human services, or a related field.
• Experience working in youth mentoring, juvenile justice, violence prevention, behavioral health, community health, or youth development programs.
• Experience training, coaching, or providing technical guidance to direct service staff or volunteers.
• Knowledge of community resources and services available to youth and families.
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Ability to present information effectively both orally and in writing to individuals and groups from various cultural, ethnic and educational backgrounds
• Ability to interact with all VCC personnel and the public in a professional manner
• Experience/familiarity with computers, business e-mail, communication systems, data entry skills and internet search capabilities; basic knowledge in Microsoft Office products, specifically Word and Excel
• Ability to work independently, take initiative and be proactive
• Ability to analyze, prioritize and meet deadlines
• Ability to track and manage time effectively
• Ability to plan and facilitate internal and community meetings
• Ability and willingness to meet the organization’s attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Good verbal and written skills necessary for communication with patients/clients, clinicians and other staff

Pay Range

• $24.00 - $26.00 Depending On Experience