Customer Support Representative

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Harmony, Heritage Guitars, Teisco, Swee Lee, Dawsons, and Manny’s. Vista Musical Instruments is headquartered in Singapore, with operations in the USA, UK, and APAC, and is a part of Caldecott Music Group.

Established in 1946 and headquartered in Singapore, Swee Lee is South East Asia's leading omni-channel musical instrument and lifestyle retailer and distributor. Committed to community and creativity, the brand's mission is to be the region's trusted house of music and expression. Swee Lee is known for curating immersive experiences at their cafes and Local store concepts, and matching customers with the products and services they need throughout their musical journey. With a legacy rooted in thoughtfulness, resourcefulness, and enthusiasm, Swee Lee embodies a passion for music that resonates across the region. Swee Lee is a part of Vista Musical Instruments and has locations in 5+ countries across South East Asia.

Job Overview:

We are looking for a responsible, customer-service-oriented CSR to join our E-commerce Sales and Support Team. As a CSR, you will be responsible for handling customer support enquiries and working in a fast-paced environment with an international team.

Responsibilities:

• Providing sales support to online customers through our CRM platform, specifically for Singapore and Indonesia.
• Handle inbound and outbound calls, servicing customers.
• Representing our brands with high standards of communication and service.
• Coordinating sales and logistics issues with the logistics and product teams.
• Meet support KPIs.

Requirements:

• A positive, cheerful attitude.
• Friendly, helpful, confident and engaging personality.
• Honest, diligent.
• Able to work well in a team.
• Good written and verbal communication skills.
• CRM experience.
• Experience with musical instruments and musical instrument sales.
• Problem-solving.
• Documentation skills.
• Phone skills.
• Listening.
• Resolving conflict.
• Preferred Speaking Languages - English, Bahasa Indonesia.