Associate Team Leader
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 15, 2026.
Job Description Template
Job Title
Associate Team Leader - Client Services
Location
Mauritius
Remote/Hybrid
R&AW:(20%-80% of the time work is carried out in a location other than an office)
Travel required
Yes - Home>Office>Home
Business Unit and Sub-BU
Fund
Department
Accounting
Level and Grade
A3
Reporting to
Shabbir Jepaul
Purpose of Role
Supervising, guiding and leading a team of administrators
Scope
Mauritius
Key Responsibilities
Leading a team of 5 to 6 Client Service Administrators - oversee their deliverables and work in close collaboration with the different team members to complete daily tasks
- Ensure that trade orders, settlement, subscription, redemption documents, capital calls and distributions notices are accurate.
- Accurate processing and supervision / validation and reconciliation of investors’ dealing instructions and payments.
- Monitor the Subscription and Redemption processes and ensure that trades are correctly reported to investors.
- Periodic Investor Reporting (OE and CE Funds).
- Maintenance of share registers and investor contacts on different investor platforms.
- Provide support to different teams on intricate issues regarding Customer Due Diligence on new investors, transfer of Shares, subscription and redemption process.
- Ensure accuracy of all reporting carried out by the Investor Services Team.
- Ensure all reporting, both internal and client deadlines, are adhered to.
- Coach staff on the processes, standards and systems in place.
- Ensure that work delivered for clients is compliant with Vistra compliance manuals, the local regulatory framework and ISAE 3402 - SSAE18 Standards.
- Following the business processes as defined and help improving such processes on an ongoing basis.
- Organizational skills in order to manage multiple tasks in a fast-paced, time sensitive environment.
- Flag and escalate client issues in a timely manner.
- Provide input to the appraisal of junior staff members.
- Review the work of the junior staff prior to handing over internally or to clients.
- Communicate with clients and investors on a day to day basis concerning ongoing work.
- Ensure necessary approvals are obtained as per Compliance Internal procedures for Omnibus accounts, PEPs and REPs.
Attributes/
Technical Skills
[Include core competencies, and add specific technical skills required for the job; indicate specific language requirement, if applicable.]
Essential: Previous experience as senior in the administrative function, good understanding of the regulatory framework in Mauritius, including corporate and AML laws. Good track records in the client services cluster.
Desirable: Very good understanding of the various fund structures.
Relevant Experience
[Relevant experience (number of years and type of experience) required to do the job, based on job requirement, and not based on current role holder.]
Essential: 5 years of experience in the administration of global business entities, in particular fund structures, and previous experience in a senior role.
Desirable: Previous experience as senior administrator
Education and Professional Qualification
[State minimum education/qualifications required and not based on current role holder, e.g. degree in accounting and a Certified Public Accountant.]
Essential: Degree in accounting, finance, or management