Technical Support Engineer

Job Description

ViTrox is a design and manufacturing company that powers machine vision solutions for semiconductor and electronics packaging companies. From digitising manufacturing processes to scanning product defects, our products perform reliably at higher speeds and with greater precision.

Now, as a company with an extensive customer base globally, we are looking for a dedicated technical support engineer to help us enhance customer experience satisfaction.

Responsibilities

• Supporting customers on technical challenges for vision inspection machine system setup, maintenance and troubleshooting at customer premises
• Provide knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills
• Work closely with the R&D Team on quality and design related improvement based on customer feedback

Key Qualifications

• Background in Science and Engineering. Preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology or equivalent
• Experience in customer service and support for vision inspection machines is an added advantage
• Diploma holders with relevant working experience will be considered
• Customer-oriented behaviour and mindset
• Possess own transport and willing to travel when required
• Flexible, responsive and able to work long and irregular hours if required
• Fresh graduates are encouraged to apply