Специалист технической поддержки клиентов

VK • Russian: C1 • Gaming • Media & Entertainment • 3 hours ago
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Salary
≈ $12k – $26k per year (Estimated)
Location
Remote (EAEU)
Overview
Company
Impact
Profile match

VK

VK is a Russian internet group built around VKontakte, the social network launched in 2006 that became the most used site in the country. The group also owns Odnoklassniki, the Mail.ru email and portal services, the VK Video platform, the VK Play games store and the RuStore application marketplace created after Western app stores withdrew from Russia. Headquartered in Moscow with a large engineering presence in Saint Petersburg where the network was founded, it also runs a cloud division, an advertising platform and the Marusia voice assistant, making it the closest thing the Russian market has to a full consumer internet stack.
vk.com • HQ: Moscow, Russia • Cloud Computing • Advertising • Gaming • Media & Entertainment • Internet Services • Online Communication • Online Forums & Communities • 201-500 employees • Est. 2006

Задачи

  • Поддержка клиентов в телеграм-чатах, по email по проблемам VK Cloud
  • Решение технических задач, эскалация заявок на следующий уровень поддержки при необходимости
  • Отслеживание SLA
  • Мониторинг и заполнение заявок в Service Desk
  • Участие в аварийном процессе VK Cloud

Требования

  • Опыт работы в технической поддержке пользователей от года
  • Понимание, как устроены платформы облачных ИТ-инфраструктур (OpenStack)
  • Работа с Windows и Linux на уровне администрирования
  • Умение ориентироваться в сетевых протоколах и стеках (OSI, TCP/IP, DNS)
  • Навык диагностики аппаратных, программных и сетевых сбоев физических и облачных сервисов
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