CSC Consultant

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore. 

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel. 

For more information, please visit www.vml.com and follow along on LinkedIn  #WeAreVML.

The opportunity

We're hiring strong CSC Consultants - with the delivery instincts and communication skills to match - into a structured Train-to-Deploy program for Adobe Workfront and Adobe Experience Manager implementations. What you do need is a track record of owning outcomes on complex platform or product initiatives, the judgment to make sound calls with incomplete information, and a demonstrated ability to ramp quickly on new tools. Successful candidates complete a structured enablement program and deploy onto live client projects within 20-30days.

What you’ll be doing

• Lead discovery workshops with client stakeholders to map current-state processes against the target platform (Workfront or Adobe Experience Manager), translating business needs into configuration requirements.
• Author Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), process flows, and configuration documentation that a delivery team can build against.
• Configure and validate platform components - queues, workflows, templates, and reporting (Workfront) or components, templates, and asset workflows (Adobe Experience Manager) - under guidance during ramp, independently post-certification.
• Manage relationships with client stakeholders across business and technical functions, including executive-level updates on rollout status, risks, and decisions needed.
• Drive user adoption and change management activities - training sessions, Standard Operating Procedures, and go-live support - for end users transitioning to the new platform.
• Participate in the internal enablement program: complete platform certification tracks, shadow senior consultants, and progressively take ownership of client workstreams.
• Identify and escalate integration or technical dependencies (for example, Workfront Fusion or Adobe Experience Manager-Digital Asset Management connections) to technical leads.

What we want from you

• 5+ years of experience as a Product Owner/Business Consultant, or in client-facing System Integrator (SI) or consulting delivery (implementation, rollout, or managed support), ideally with exposure to developer platforms and ecosystems, cloud infrastructure, and/or media/content creation workflows.
• A clear, compelling communication style, highly effective when presenting to senior leadership and collaborating with peers.
• The ability to align cross-functional teams around shared goals through influence rather than formal authority.
• Sharp analytical judgment that turns complex, multi-source information into sound product and delivery decisions.
• A bias toward action - delivering tangible outcomes with the people and resources at hand.
• A track record of leading large, complex programs through ambiguity and organizational change.
• Proven track record of defining product requirements and delivering successful products.
• Ability to prioritize in ambiguous situations
• Motivated self-starter with the ability to learn and adapt.
• Experience in agile software development practices within a large team environment desirable.
• Demonstrated proficiencies in making data-driven recommendations and drive decisions
• Demonstrated requirements-gathering and workshop-facilitation experience with external clients.
• Strong written documentation skills - Standard Operating Procedures, process flows, configuration and design documents.
• Executive-level presentation and stakeholder-management experience.
• Working understanding of the marketing campaign and content lifecycle - campaign planning, digital marketing channels, content creation workflows, and content delivery/activation across channels - gained through marketing operations, content operations, agency delivery, or a martech platform role.
• Hands-on experience with at least ONE of the following:
  • An enterprise Project and Work Management platform similar to Workfront - for example, ServiceNow Strategic Portfolio Management (SPM), Planview, Clarity, Smartsheet Enterprise, Microsoft Project Online, Wrike, Monday.com Enterprise, or a mature enterprise Jira/Asana rollout.
  • An enterprise Content Management System or Digital Asset Management platform - for example, Sitecore, Contentful, Optimizely/Episerver, Drupal Enterprise, WordPress VIP, Bynder, Widen, Aprimo, Brandfolder, or OpenText.
• A track record of quickly ramping onto a new enterprise platform.

If you know some of this even better

• Exposure to Representational State Transfer (REST) or Simple Object Access Protocol (SOAP) integrations or middleware (supports Workfront Fusion / Adobe Experience Manager integration work later).
• Basic Structured Query Language (SQL) or Business Intelligence reporting tool experience (dashboards, data queries).
• Change management or user-adoption experience on a prior platform rollout.
• Direct experience running or supporting a marketing campaign end-to-end - planning through content activation and performance reporting.
• Project Management Professional (PMP), Certified ScrumMaster (CSM), Information Technology Infrastructure Library (ITIL), or similar process certification.
• Any prior Adobe solution exposure (AEM,WF,Analytics, Target, Campaign).
• Agency or brand-side content operations background (useful for Adobe Experience Manager Assets / Digital Asset Management).
• Familiarity with a campaign or marketing automation platform - for example, Adobe Campaign, Salesforce Marketing Cloud, Marketo.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.

We empower your Brains  for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.

And we champion  Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

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